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Cool Cat Casino - Delayed $200 cashout for over 350 days

RESOLVED
Complaint Info
Disputed casino Cool Cat Casino
Reason Delayed payment
Amount $ 200
Posted on January 30, 2018

So I am re submitting the complaint so that I can attach more transcripts that I have found. My issue if resolved I can already see is that they are going to pay me bitcoin at the current market value. Which is not correct. See I submitted my request for withdraw on 2/10/17. After several delays and many chats with support I started to get the notion that they were not going to pay. I requested that the money be sent in bitcoin. They said okay. Requested that I send my wallet address including my name and UserID to the email address they provided. Which I had done. Still no payment made. Periodically Ive signed on and initiated a new chat request with support to find out what the hell is going on. Not to my surprise I was told the same thing. "I assure you every withdraw is paid", "I will escalate this issue immediately" and "Sorry for the inconvenience, but I cannot tell you when you will be paid, please be patient."

So my withdraw request for $2500 I am told I only get $200 of it even though i met the playthrough requirements the max withdraw limit is only $200. Which was not in any fine print or in the terms of the deposit.

Even so, My request for $200 to be paid in bitcoin is 20.21% of the market price of a bitcoin at the time of withdraw 2/10/17 which was 989.74 the days lowest market value.

So my extended complaint is that not only did I not get paid, when and if they do pay it needs to be .2021 in BTC. I have added the transcripts here so that support here can be thoroughly familiar with this complaint. Am I wrong for being weary that cool cat casino is going to make an attempt at paying the incorrect Bitcoin amount of the current market price?

thebestconnect United States
Posted on January 31, 2018

i have additional transcripts from today they paid the bitcoin at current market price.. not when i withdrew the money.. or even remotely near the amount of bitcoin i should have received. .2021 BTC is approx what i should have received. I received .016667

AskGamblers
Posted on February 3, 2018

Based on submitter's confirmation that the payment has been received, AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

AskGamblers Complaints Team would like to remind player that the casino management as well as the relevant payment processor used for processing their transactions can not be hold responsible for the fluctuations of the crypto-currency involved into the dispute. 

Thank you all for your cooperation.

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