I have 2 wire transfer requests pending, 1st for 600.00 made on 4/12 this is the 14th business day and the 2nd one for 2500.00 made on 4/19 and this is the 9th business day and neither has been approved.
On 4/23 I sent an email to vipsupport requesting help and asking for an escalation and it wasn’t until 4/28 that I hear from Mark stating that he had escalated one.
Today is 2 days and I checked and both withdrawals are still pending. According to Cool Cat’s own website:
Approval of Withdrawals
1. All withdrawal requests must first be reviewed and approved by the Casino before being sent for payment.
2. All withdrawal requests will be reviewed within 7 business days from the date of the request.
I have to go through AskGamblers and Twani each time I make a withdrawal request before I can receive my money and it is a nightmare each time. According to the casino, I am a level 5 VIP player?????
Any and all assistance in resolving this matter will be greatly appreciated.