OK Folks.. just a few days after I sent a complaint regarding void winnings, the infamous rogue casino group - The Virtual Group - still continues to operate shady.
My first complaint is with Cool Cat Casino. They bounced a check for 360.44 about 3 weeks ago...After calling them very displeased.,.the casino manager Ralph assured me that they had an issue with the processing server...apologized...and said a replacement check would be sent once they received the check back.
I received a copy of the check back from my bank nearly 3 weeks ago. No replacement funds have been issued to date.
I emailed the repeatedly...not one reply. I called and got rude customer service. Finally I got Ralph on the phone and he told me that my funds would now be made payable through Money Gram. I have heard nothing since and have filed a complaint with CDS.
Second issue has to do with another Virtual Goup Casino - Palace of Chance.
I currently have 3 pending withdrawls for $2,185 for over a month!!! They keep telling me to submit the necesary documentation to process the withdrawls. I have done this.... 5 TIMES !!!!! I have emailed them 7 times asking for confirmation of receipt of my documents. All my requests for confirmation have gone unanswered,...another stall tactic for not paying in a timely manner.
Please do all you can to help me before i once again go to CDS regarding this matter.
At this point I advise all potential online players to research all casinos under the Virual Group....Aand stay away!
Once all of my 3 issues are resolved... I will play at other reputable RTG casinos.