Complaint #58
b-Bets Casino
Closed account and confiscation of funds with no evidence of violating terms and conditions
8 years ago
Account user Bigc123, Opened one account and played for several months on home wifi and occasionally on outside public wifi networks, after depositing $2800 and winning $1000 profit attempted withdraw and account was frozen for 2 months pending multiaccount investigation accused of multiaccounting on same ip adress. Never opened any other accounts and why would i open am account as a chinese woman to play roulette for 2 hours when i am an australian male who already had thousands in account and played sportsbook for months. After my own investigation discovered only user who ever used same ip was at a sharehouse i visited who played on the public wifi i used when i visited a friend there, they did play on an account for 1 short session for $100 and no bonus play losing the funds and never to use the account again. Sent in verification and activity evidence to prove that this user was not me and it was not myself attempting multi-accounting or attempting to cheat or defraud which is policies statement for reason funds can be confiscated. Account: Bigc123, I believe site only wants to keep my funds and misquote their terms and conditions as i clearly according to terms and conditions had no reason or evidence of myself multiaccounting or participated in collusion to attempt to defraud cheat or abuse terms. Seperate accounts, verification documents asked for were submitted and activity evidence would not suggest any attempt or evidence to defraud, so terms and conditions are not clearly violated and i don't want to play or have account opened now anyway, but the funds confiscation is not allowed according to the reasons and wording of complete conditions.
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