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Gave no other withdrawal option but Check by Courier which they charged $75!


In their help section under withdrawals and FAQ's slots.lv lists the usual four withdrawal methods. However when I attempted to withdraw I was given only one. When I queried them on this, here is the email I received:

Check by Courier is the only available withdrawal option in your account and there'll be a $75 fee via per withdrawal request. You must have a balance of $125 in your account to request for a withdrawal.

I pointed out to them that this is not the information they have on their website but they basically just told me that was too bad. There must be thousands who have just abandoned their funds and now slots.lv is slowly absorbing this money over a period of time. Quite a racket!
Disputed Casino Slots.Lv Casino

Discussion

User name
Based on player's last comment, we consider this case as resolved and it is now officially closed.
User name loyalty-level-2
What happened is that as soon as I mentioned Ask Gamblers everything seemed to turn around and today I received my funds at no extra charge. Everything I said in my complaint was valid and this establishes that. I still advise you to withdraw your recommendation for that casino.
User name
Dear @catsdelight,

Did you manage to resolve your withdrawal issue with a casino, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.
User name
Hello,

We're sorry to hear about your recent experience. A review of your account shows that a Player Advocacy Representative contacted you today and discussed your current withdrawal options as well as where to locate the associated fees on the website. We also see that a withdrawal request was approved this afternoon. Should you need any further assistance, please let us know.

Best regards,

Slots.lv

Slots.Lv Casino Complaint Stats

Resolved 38 / 67
Avg. Amount $7,758
Avg. Complaint Duration 8 days
Avg. Response Time 3 days

Slots.Lv Casino Complaints

See all complaints for this casino
Account disabled after withdrawal and verification delays despite multiple submissions
My account with Slots.lv has been disabled since February 14, immediately after my $950.78 withdrawal was declined without any explanation. Since that moment, I have complied with every request, submitted every document multiple times, and followed every instruction given to me. Despite this, Slots.lv has provided no meaningful update, no timeline, and no justification for the ongoing delay.

Verification Submissions (Documented and Confirmed):
• February 14: First full submission (ID front/back, ID selfie, proof of address)
• February 14: Two follow‑ups asking if documents were received
• February 24: Second submission / follow‑up with attachments
• February 27: Third submission implied (casino confirms documents under review)
• March 5: Fourth submission (explicit resubmission of all documents)
• March 6: Fifth submission (attachments included again)

Every submission was clear, full‑page, and fully legible. There is no reasonable basis for claiming otherwise.

Despite this, I continued receiving repetitive, generic responses stating that my account was “under review,” with no explanation for why the review was taking weeks instead of the 24–48 hours repeatedly promised by Slots.lv.

On March 6, Slots.lv Financial Services confirmed that my documents were received and forwarded to their Security Team. No reason was provided for this escalation, no details were offered, and no timeline was given. My account has now been disabled for weeks with no transparency and no progress.

For context, I am a verified player on multiple major platforms, including VIP‑level accounts elsewhere, such as BVX (invite‑only). I have never experienced verification delays anywhere close to this length on any other site. The issue here is not my documentation — it is the casino’s lack of communication and failure to follow its own stated timeframes.

Slots.lv declined my withdrawal, disabled my account immediately afterward, and has since provided nothing but vague, repetitive messages. This is not standard practice, and it is not acceptable.

Requested Resolution:
• Completion of the verification/security review
• Restoration of my account access
• Reprocessing of my $950.78 withdrawal
• Release of any eligible funds

I have cooperated fully and repeatedly. At this point, I am requesting AskGamblers’ assistance because Slots.lv has failed to provide any reasonable explanation or resolution despite multiple submissions and multiple follow‑ups over several weeks.
Status solved Resolved
$951