Complaint #16 Cbet Casino

Closed my account even if support approved my actions

By SimonK

6 years ago

I went on cbet.gg to create an account, but it said that my country was restricted. But on the page I was met on, it said: "try to load your VPN from one of our supported countries and reload the page". So I understood it in a way that I could just use VPN to hide my country, and play from another one. So therefor I asked the live support if I were allowed to play from Denmark using VPN, and he said yes (I have screenshot of this). So therefor I created an account, and deposited 35 euro and got a 100% bonus. The balance were around 5-600 when the wager was done, and I wanted to make a withdrawal.

They then needed to verify my documents, which I happily sent in. So I sent a picture of my (danish) drivers license and a utility bill to prove my adress (my danish adress). Both documents got approved.

Whilst waiting the approval, I played some more, and won some more money. The balance were up to 10.700 euro. Suddenly one day when I wanted to log in, it said that my account was blocked. So I wrote to customer service, and they said that it was blocked because I'm from Denmark.

I told them that their live support said that I were allowed to play from Denmark using VPN, and I sent them the screenshot. He then told me, that he would send it to the management, who would then write me an e-mail.

I waited for 5-6 days with no answer, and then I wrote to the live support again. She couldn't really find the e-mail I was talking about, and told me to wait.

I then waited 5-6 days again, with no answer, and therefor wrote to live support again. She couldn't really find anything about my case either, but then told me that my account was blocked and wouldn't be reopened again.

Is it really fair that the customer service says that it is allowed to play from Denmark using VPN, but then they block my account once I won money? EVEN after they approved my documents?

Hope you can help.

Disputed Casino Cbet Casino

Reason Account closure

Amount €10700

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Cbet Casino management acted in accordance with their Terms and Conditions.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Cbet Casino

• Representative

6 years ago

Dear SimonK,

We are very sorry to hear that you had a bad experience with our platform.

As there is described in the T&C on our website, the affiliate you signed up through, and also on the Askgamblers page, it states that Danish players are not allowed to play on CBET. Due to the help of Askgamblers, we have found your CBET account and can see that we actually contacted you on the 7th of April by email with more information regarding this case. We have sadly not received any reply from you on this.

We would like to solve the case with you, however, in order for us to do so, we need you to reply to our email we send you on the 7th of April.

The terms and conditions we are referring to on our website is the following 7.1. https://cbet.gg/en/static/terms/generalterms/.

Kind regards,

CBET team.

Cbet Casino Complaint Stats

Resolved 7 / 44

Avg. Amount $6,020

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

Cbet Casino Complaints

See all complaints for this casino

Account permanently blocked

On October 9, 2024, Cbet.gg permanently blocked my account without
any prior warning, citing "suspicious activity" regarding my "play
pattern." No specific details were provided — no games, no dates,
no reference to any Terms and Conditions clause violated.

At the time of the block, my account balance was approximately
USD 2,600. These funds have not been returned.

I have contacted Cbet.gg multiple times requesting an explanation
and the return of my funds. The only response I received was the
initial ban notification. When I attempted to send a formal demand
letter, the email address [email protected] returned
"Address not found" — the casino's only provided contact email
no longer exists.

Having a gaming strategy or play pattern is not a violation of any
legitimate Terms and Conditions. I did not violate any rules.
I am requesting the immediate return of my full balance of
approximately USD 2,600.

60h left

$2,600

Cbet no refund me

I requested a withdrawal on [19-01-2026], and it has been pending for over 8 days.

All account verifications are fully completed, including KYC and Telegram verification.

I contacted customer support multiple times but received no response.

I also attempted to cancel the withdrawal, believing it might resolve the issue, but the cancellation option does not work and nothing happens.

After researching online, I learned that the casino had reportedly shut down / was closed, which is very concerning while my funds remain pending.

I am requesting AskGamblers’ assistance to help resolve this issue and obtain my withdrawal.

Unresolved

$600

Account closed without explanation with 1000 EUR in it

Hello,

I'm contacting you because my account was closed two weeks ago without explanation, supposedly because it's "under investigation."

I have €1000 in it, including a €500 withdrawal request I made and another €500 that's still in my account, for a total of €1000. I no longer have access to my account, and I haven't received any explanation or email from them for two weeks! I'm worried about my money, please help me!

The site was undergoing maintenance when my account was closed without explanation.

I'm joining this effort to help you, and I'm going to take all possible steps to recover my money, as well as leave negative reviews of Cbet everywhere if I don't get a resolution, because this is theft.

Thank you for reading.

My username on Cbet is TeSlaak47, and I have €1000 in my account. I have attached some screenshots below.

There are many inconsistencies in their statements. They're giving me the runaround, and it's impossible to contact the chat since then or receive any emails from them.

Thx u AskGamblers

Unresolved

€1,000

Withdrawal rejected twice with no reasonable explanation

I made a withdrawal request on the 29th of December 2025, which was rejected, with Cbet and its cs reps (upon contacting them) telling me the node provider was overloaded, and to wait patiently for 72 hours to expire, after which I’ll be able to make a withdrawal successfully.

The 72 hours expired on Jan 2, 11:50 pm WAT, and I made another request only for it to be rejected again 2 hours later.

I contacted their customer service this morning, and she (her name is Valentine) told me to swap my TRX for another crypto and then try the withdrawal again. She said she was confident it would work.

I did exactly as told and tried withdrawing again, only to receive an error that my action was blocked and to contact support for more details.

Valentine was still on the chat, and when I informed her about the new issue, she told me to try it again on a different browser and a different device. I did all that to no avail.

Then she says she has created a ticket to the relevant department, and it would take another 72 hours for analysis, but even worse, it might take longer.

I also noticed all their games and markets are no longer available, as though they’re shutting down their second website Cbet.gg, and moving entirely to Cgg.bet.br. I asked about this, and the cs rep told me it was just maintenance, but in his own words, when this maintenance would be over, they didn’t know.

I implore AskGamblers to assist in retrieving my balance from Cbet.gg as soon as possible.

Thank you for your help in advance.

Unresolved

$35

Refusal to Provide ADR and Refund

I am submitting a formal complaint against the operator CBET.gg.

Details of the issue:

Deposit amount: $100

Date of deposit: Dec 27, 2025, 19:10:04

Problem: Website not functional, all odds locked, funds unusable

Refund refused for more than 3 days

I contacted CBET support multiple times and formally requested their Alternative Dispute Resolution (ADR) provider, as required under Curacao gambling regulations.

They have failed/refused to provide ADR details.

This represents a violation of player protection and dispute resolution obligations.

I am requesting:

Regulatory review of CBET.gg

Assistance in obtaining ADR access or dispute resolution guidance

Attachments included:

Deposit proof

Screenshots of locked odds

Copies of communication with CBET

Unresolved

$100

Cbet Account blocked with no reason and money withheld

SCAM CASINO BETTING WEBSITE CBET cbet.gg is STEALING PLAYER FUNDS - $2,200 which is R38,000 Withheld From South African Player cbet username Sibonelo21

I am writing this detailed public complaint to expose the predatory and fraudulent practices of the online gambling site CBET cbet.gg. My case is not an isolated glitch; it is a deliberate and calculated scam known as grefunding—where an operator accepts your deposits, allows you to build a balance, and then invents a security pretext to permanently block your account and confiscate all funds.(proof on attached screenshots)

What Happened The Grefunding Script

1. Easy Deposits, No Problems: I deposited my own money without issue, betting mostly on sports. Over time, I managed to build my balance through winnings to R38,000 South African Rand approximately 2,200 USD. This money was not just for play; I had immediate plans to use it to settle pressing personal debts that have been a significant burden.(proof in screenshots attached)
2. The Withdrawal Trigger: The moment I attempted to access my winnings, the problems began. My account was suddenly and permanently blocked without warning or explanation.(proof in screenshots attached)
3. The Complete Shutdown: I was locked out completely—unable to log in, withdraw, or even speak to live support from my account. Their live chat is the only form of contact, as they NEVER respond to emails, even after explicitly promising to do so.
4. The Standard Lie: When I finally contacted support from a new device, I was given the canned, fraudulent response: For security reasons, your account has been permanently blocked... our security team will send you a detailed explanation via email. This email, of course, never exists. It is a stall tactic designed to frustrate victims into giving up.(proof in screenshots attached(conversation with Lucia))

This is a Global Business Model Built on Exploitation:
CBET,and many offshore casinos like it, operate on a simple formula:

· Global Reach, Zero Accountability: They happily accept players from around the world—Europe, North America, Africa—because they are licensed in jurisdictions like Curaçao with weak consumer protection.
· Preying on the Vulnerable: However, they are particularly predatory towards players in regions like Africa, South America, and parts of Asia. They exploit the fact that we have fewer reputable gambling commissions or legal avenues to fight back, betting that the cost and complexity will silence us. They rely on victims not knowing what grefunding is or how to expose it.
· The Universal Risk: Do not be fooled if you are from a first-world country. This is their standard procedure for any player who wins a substantial amount. Your location does not protect you from this scam; it only changes how hard you can fight back.

My Demand and The Purpose of This Post:
CBET is holding R38,000 of my money hostage.This is not bonus abuse or a security measure—it is theft.

· To CBET: Your actions are documented and publicly exposed. The evidence of your grefunding scam is now permanently attached to your brand name across multiple platforms.
· To All Players: DO NOT DEPOSIT HERE. If they did this to me, they will do it to you. Search for CBET scam or CBET withdrawal problems and you will find this and other stories.
· A Direct Offer to CBET: This complaint and all associated posts will remain active and be updated across every platform for as long as my money is withheld. If you reverse this fraudulent confiscation and allow me to withdraw my R38,000, I will promptly return to these threads, update them to reflect a resolved outcome, and acknowledge the settlement. As long as you are reading this, it means you have chosen theft over integrity.

Unresolved

R38,000

Refund pending since march 2025

I placed a bet on crash game on cbet.gg (aka cbet.fun aka cbet.world ). I then noticed I placed the wrong amount which was 100$ instead of 10$, cancelled my bet right away. Noticed my balance drop by 100$, So I contacted customer support to refund my account ( I have had this error occur two other times in the past and yes they refunded me a few days later problem was solved ). This time around it has been since march 16th so 2 months of contacting customer support to give me the same answer someone like a manager will contact me via email yes I did get an email on april 10th with a vague explanation of they are looking into this matter, but yet still not solved my issue. Attached are the email and pictures of my bets placed.

Unresolved

$100

Withdrawl blocked more than 6 months ago

When I want to withdraw my money, the message appears: "My withdrawal attempt is blocked, please contact the technical team."
I contacted support and they said they would email me soon, and they never emailed me! They told me the same thing 6 months ago and I don't know what to do anymore. it's only 463 usdt.

Unresolved

$463

They are refusing my withdrawal attempt

Have tried several times to withdraw my balance. Always the same message: "My withdrawal attempt is blocked, contact the tech team"...

I did contact them (several times), and they told me to just wait for the email, the resolve my issue.... almost 3 weeks now, no response whatsoever, even in live chat, they told me not to contact them several times with this same issue, be patient, they trying to solve it... Still no response!! And the funny thing is, that is not even a lot of money we talking about... It's about 100 or so $ ($115 to be precise)....

I have only used the sports betting part of CBET and got roughly 50-50% winning and losing bets... (So it's not like, I had only winning bets)

Resolved

$115

Does not let mewithdraw

Hello for every 3 days i have error about overload, support told me that all with my account is ok and i must wait, i open account because i read in other site rewiev, very good rewiev but now i know that its scam , and i have proof for that.

I dont know how this scam will be on the net. Its impossible that casino have problem with send money VIA crypto.

Resolved

€495