Giving me a run around for $100

I had trouble from the beginning with this casino i was told that my bonus became “stuck” i have never had this issue before. After successfully verifying myself. On 09/09/20 i placed a withdrawal request for the amount of $3100 NZD waited the 72 hours pending period. 12/09/20 comes around I am informed that my withdrawal was accepted and will be processed and in my account between 4-7 working days. That was fine so i waited. 16/09/20 rolls around I am told the amount of $3100 failed due to wrong banking details (this was after pending period and a couple of days) so in order for me to use another withdrawal payment method i had to deposit using another payment method for it to become an option for me. So I used skrill because the payment time was the quickest and on the 18/09/20 i recieved email saying that it was processed and i will see the amount in my skrill account within 24hours. 24 hours went past but there was still nothing so I email to ask what is going on they then advise me it will be processed in another 1-2days and then 24 hours after that i should recieve it in my bank account. How do we go from within 24 hours to almost 4 days just to process it when it states 24-48hours or when they told me it would be in my account within 24 hours.

I am not happy and i also will never use this site again. It has been such a headache going backwards and forwards. How does my deposit get to them through skrill instantly or in less then 10 mins but when they need to process withdrawals it takes days?

I have been super patient, very understanding and kind but it has been almost 2 weeks now.

I enquired on 26/27 April as to why I couldn't withdraw my winnings. VIP Manager told me to send proof of ID and Address. Kept trying but could enter through there site. When enquired was given Internet address to go to. Just kept reverting me back to casino site. Eventually given email address to send to. Told withdrawals take maximum of 7 working days. After 3 days told ID verified but POA not accepted as it did not show corners/sides of document. Took photo, resent. Declined again after a few days as it was now older than 3 months. Sent copy of newer one - receipt confirmed by VIP Manager. And I now also had to say why address had changed since I started playing years ago. That was 8 days ago. Every time I enquire about this, II get told it has not been approved by the relevant department, that the query had been escalated or that I will be notified by email. This is obviously a delaying tactic. When I ask who I can talk to about this I get told I am communicating with the correct people. I am so frustrated. What do I do? Herewith a screenshot of the latest conversation with VIP Manager:

I deposited on 28th Feb 2017 and I won 1,100 Euro approx. I continue playing and won few amount and also simultaneously withdraw few hundreds in few requests after I had completed my wagering. I have cancelled and withdrawal many of times based on the my winnings and losing the types of games i played. I successfully received 9 of my withdrawal request with total of 5,300 USD ( I had requested in Euro as my account is in Euro) I had also requested another 4,600 (approx.) in few requests and continue playing. I won 22,475 Euro by playing Halloween fortune II ( please refer screen shot 1 and 2) and my account was upto 30,378.63 Euro. I continue playing with win and losses with other games . I won 2 big winnings by playing Halloween fortune II of amount 29,940 Euro (screen shot 3) and 30, 830 Euro (screen shot 4). My account was total of Euro 53,465.23 excluding the pending withdrawal of Euro 4,600. With continue to my withdrawal pending of 4,600 Euro, I had requested another 10,000 Euro and on the next day all my pending requests were declined including pending withdrawals total of 4,600 Euro . When I checked with the support team, I was informed monthly request withdrawal was only 9,990 Euro . So the online chat support suggested the total amount should not exceed 9,990 Euro in a month. The I requested another 4,450 Euro on 13th March 2017 and that is less than 9,990 Euro including the total amount already received of 5,600 Euro. On 16th March when I tried to login, I found my account was locked. When I checked with the support team on email, they informed me that my account is under ‘’ Risk and Fraud’. After follow up with the support team they informed me to contact them on first week of April 2017. In between I tried sending email to the specific id ([email protected]) on 29th March and 2nd April 2017 and both the emails were bounced back. I wrote another email on 2nd April 2017 to regular support ([email protected]) and they yet to respond back. This means my email to the VIP ID is also blocked by them.(attached email bounce copy) I called up on 3rd April , and they are unable to provide any update. I am worried here because my email ID is blocked and this is first sign of something not correct. I have attached the photo taken from my mobile for the winnings . I kept this in mind based on the review I read somewhere where the casino was clamming for no winnings and the player was unable to provide any proof. I have also attached the email communication. I want to wait for few more days for the casino to response but blocking the email id is not fair. Note – My amount/ withdrawal mention is approx. figure I have no access to casino account. Thank you.

Tropez are avoiding payment. The withdrawal screen keeps saying either a) insufficient funds when I have funds as per photos attached, or b) game is open. Close the withdrawal screen and try again. Rinse and repeat. Chat refuses to respond yet responded very quickly multiple times a week ago when I discussed possibly depositing. Funny that!

I sent a letter to the documents id verification to the Philippines 14/F Yuchengco Tower, RCBC Plaza, 6819 Ayala, Makati City 1200 . Courier Service contacted the casino Tropez International Phone Number for delivery. Casino Tropez not taken a courier, he asked to postpone an indefinite period.

delayed withdraw of $1200. telling me they have not received account verification documents, which I have sent 4 times. then say they have received them but they are not detailed enough. being very unhelpful and I'm going round and round in circles.