Delayed payment of $3100 NZD

I enquired on 26/27 April as to why I couldn't withdraw my winnings. VIP Manager told me to send proof of ID and Address. Kept trying but could enter through there site. When enquired was given Internet address to go to. Just kept reverting me back to casino site. Eventually given email address to send to. Told withdrawals take maximum of 7 working days. After 3 days told ID verified but POA not accepted as it did not show corners/sides of document. Took photo, resent. Declined again after a few days as it was now older than 3 months. Sent copy of newer one - receipt confirmed by VIP Manager. And I now also had to say why address had changed since I started playing years ago. That was 8 days ago. Every time I enquire about this, II get told it has not been approved by the relevant department, that the query had been escalated or that I will be notified by email. This is obviously a delaying tactic. When I ask who I can talk to about this I get told I am communicating with the correct people. I am so frustrated. What do I do? Herewith a screenshot of the latest conversation with VIP Manager:

I deposited on 28th Feb 2017 and I won 1,100 Euro approx. I continue playing and won few amount and also simultaneously withdraw few hundreds in few requests after I had completed my wagering. I have cancelled and withdrawal many of times based on the my winnings and losing the types of games i played. I successfully received 9 of my withdrawal request with total of 5,300 USD ( I had requested in Euro as my account is in Euro) I had also requested another 4,600 (approx.) in few requests and continue playing. I won 22,475 Euro by playing Halloween fortune II ( please refer screen shot 1 and 2) and my account was upto 30,378.63 Euro. I continue playing with win and losses with other games . I won 2 big winnings by playing Halloween fortune II of amount 29,940 Euro (screen shot 3) and 30, 830 Euro (screen shot 4). My account was total of Euro 53,465.23 excluding the pending withdrawal of Euro 4,600. With continue to my withdrawal pending of 4,600 Euro, I had requested another 10,000 Euro and on the next day all my pending requests were declined including pending withdrawals total of 4,600 Euro . When I checked with the support team, I was informed monthly request withdrawal was only 9,990 Euro . So the online chat support suggested the total amount should not exceed 9,990 Euro in a month. The I requested another 4,450 Euro on 13th March 2017 and that is less than 9,990 Euro including the total amount already received of 5,600 Euro. On 16th March when I tried to login, I found my account was locked. When I checked with the support team on email, they informed me that my account is under ‘’ Risk and Fraud’. After follow up with the support team they informed me to contact them on first week of April 2017. In between I tried sending email to the specific id ([email protected]) on 29th March and 2nd April 2017 and both the emails were bounced back. I wrote another email on 2nd April 2017 to regular support ([email protected]) and they yet to respond back. This means my email to the VIP ID is also blocked by them.(attached email bounce copy) I called up on 3rd April , and they are unable to provide any update. I am worried here because my email ID is blocked and this is first sign of something not correct. I have attached the photo taken from my mobile for the winnings . I kept this in mind based on the review I read somewhere where the casino was clamming for no winnings and the player was unable to provide any proof. I have also attached the email communication. I want to wait for few more days for the casino to response but blocking the email id is not fair. Note – My amount/ withdrawal mention is approx. figure I have no access to casino account. Thank you.

Tropez are avoiding payment. The withdrawal screen keeps saying either a) insufficient funds when I have funds as per photos attached, or b) game is open. Close the withdrawal screen and try again. Rinse and repeat. Chat refuses to respond yet responded very quickly multiple times a week ago when I discussed possibly depositing. Funny that!

I ave exhausted my options to successfully communicate with casino Tropez in hopes to recover my money that i had deposited on October 24th . I have submitted my last verification documents on November 18th and complied with all of their demands and rules. But all im getting is a run around. In any attempt to find out as to when my withdrawal will be processed im getting: "we have forwarded your concern, and we are still verifying your documents..." or something in between those lines. The Casino mislead me to make a deposit in the amount of $100 under wrong pretenses (offering and not issuing initial bonus). At which point i requested immediate withdrawal so I could have a game at a more honest casino. During a support chart it became evident that the casino did not offer any bonuses and I was told to make a withdrawal if i wanted to. I certainly did that. The promised 4 day withdrawal time turned into many days more, when I went to check on what had happened, my withdrawal returned back to the casino. I spoke to the support and submitted documents on the 17th, and to their demand more on the 18th of November. Now its been 3 weeks since they were to "verify" my documents to process the withdrawal. I have been trying to talk to that organization some sense, but like i said earlier, they are giving no answers or taking any responsibility for their actions. The email that i got again today to my request to process the withdrawal contained yet again an old attempt to feed me nonsense: (Hello Yarina, This is Lotty from the Support Team. We are awaiting for the response of the relevant department about your concern. Rest assured you will be informed as soon as we have the information.) this been going on for weeks now.... the relevant department hasn't answered for weeks and after numerous attempts from me. please help me to deal with that organization Thank you in advance Yarina

I sent a letter to the documents id verification to the Philippines 14/F Yuchengco Tower, RCBC Plaza, 6819 Ayala, Makati City 1200 . Courier Service contacted the casino Tropez International Phone Number for delivery. Casino Tropez not taken a courier, he asked to postpone an indefinite period.

delayed withdraw of $1200. telling me they have not received account verification documents, which I have sent 4 times. then say they have received them but they are not detailed enough. being very unhelpful and I'm going round and round in circles.