CasinoExtra appreciates your time & feedback.
We would like to inform that CasinoExtra has Terms & Conditions and those are followed at all the times.
The competent department has recently analyzed your account & gameplay, and it was concluded that your winnings were coming from Free Spins Bonus given from our Casino to you.
At the registration point, it's always advised to have more knowledge about our Rules & Procedures, having that said, you can find before concluding the registration the following information: "By clicking the Register button I affirm that I am of the legal age permitted in my country and accept the Terms & Conditions".
I take the opportunity to share with you an important paragraph extracted from our Terms & Conditions, allowing you to get more familiar with our Bonus Terms & Conditions in order to avoid any future discontentment.
– Bonus requirements
Winnings made on free spins have a withdrawal limit of €100. If the winnings are wagered into real money and a deposit is made the winnings from the deposit are played first followed by the wagered money. Winnings will be corrected upon withdrawal.
Following through our procedure, you were informed by email along with the Terms & Conditions.
Here I will add an extra piece of information, where it states your winnings done by a Free Spin and that resulted in the balance adjustment
In case of any further information, feel free to join us on the live chat or contact our support by email 'suppo[email protected]casinoextra.com'
We appreciate your patience and understanding, we will be happy to answer any questions you may have.