Withdrawal delayed with no explanation

Played a few games and won some money over a week ago, was delighted and decided to withdraw some of my winnings. 9 days later I noticed I had not yet received my winning so logged into my account and my withdrawal is still pending even though my account has been verified and I made the withdrawal 9 days ago...... contacted a live agent to see what the delay was and they informed my that my withdrawal has been approved,, I didnt receive an email to tell me this and when I asked the live agent if I could have an email sent to me confirming this I was told that I would receive an email once my withdrawal had been paid. I specifically asked if I could get an email to confirm my withdrawal had been approved and the answer was pretty much no. I became suspicious of the answers I was getting from the live agent as she seemed to be giving me a different answer each time so I asked her how long would the withdrawal take to reach my bank considerimg it was approved today and she told me it would take 15 days or more!! I thought she was playing a prank but no, 15 days or more was my answer. I checked they terms and conditions and these time frames do not match up at all! I am starting to thing i am not going to get paid at all! Extremely unhappy

1. Take a bonus
2. Play and win
3. Fulfill the wagering
4. Try to withdraw to Neteller account: date is 7. of February
5. Sent all the documents mentioned in T&C: date is 7. of February
6. Again sent all the documents mentioned in T&C: date is 9. of February
7. Once again sent all the documents mentioned in T&C: date is 10. of February
8. Get verification from the 24/7 chat, that day 9 casino have got all the needed information needed for withdraw: date is 12. of February
9. This point there are several contacts to 24/7 chat to try figure out when the winnings are coming. Customer support confirms that my documents are being verified and my they are working with my withdrawal request: date is 14. of February
10. I get email from "financial department" that my withdrawal request have been processed(it's Sunday): date is 16. of February
11. Read withdrawal T&C once again, and it says that withdraw with takes Neteller: 1 business day, it's Sunday so wait for Tuesday: date is 16. of February
12. It's Tuesday afternoon and I haven't got any money from casino. Go ask again in 24/7 chat is there a problem? There isn't problems and my winnings are ready to be paid. Then customer service person says, that I still have to wait for maximum of few days : date is 18. of February
13. It's now Wednesday 19. of February. It's been 12 days from original date of withdrawal request. It's been over a week from the point casino verified they had all the documents needed for payment. It's been four days from date when my withdraw was accepted. It's third business day after verification of payment, and I'm still waiting.

Long story short: 12 days and counting, no winnings paid to winner and casino doesn't follow it's own T&C:s regarding withdrawal. It really doesn't take more than a moment to transfer money via Neteller.

Hi
I have played online casino for many years now and realise more casinos have their own policies on withdraws, but i have never experienced anything like this from CASINO DINGO.
My identification documents have all been verified. They have a monthly withdrawal limit of $5000AUD - this is my 2nd withdraw and puts me still below the $5000 limit (withdrawing $2.7k this time) I was told to speak to my "account manager" ([email protected]) and he told me that i was not active enough to get my payment processed - this was within the normal 3-5days for credit card withdraws. Chris told me to deposit more funds and play and maybe the finance team can expedite my request for the withdraw. I play for entertainment and I dont want to become a gambling addict!!
So $1000 will be processed but the balance will take 30 BUSINESS days!! Yes they can use the T&Cs for anything, but as a player who has abided by their rules only expects to be treated properly.

I dont feel like I should have to deposit more money just to get my own money back!

Thanks