Mark all as read

Settings

Notifications
Casino Complaints

Delaying Payments Again


Hi, Tawni - I hope you're well! I'm sorry to have to submit another complaint but I'm not getting anywhere with customer service again at Slots of Vegas. On April 23rd I put in two withdrawals (one for $2,500 and one for $1,500). I waited patiently and on May 18 my $2,500 withdraw was changed to $1,100 by the casino and the method of payment was changed to check. I've reached out to customer service and they said it takes 7-10 business days to be approved which didn't happen because both of my withdrawals were not approved on May 7 (10 business days after I submitted). It's now May 25 and customer service told me today it will take 30 days for payment (I'm not sure if they really knew what they were speaking about).

Would it be possible to help me, again, get this figured out. I do enjoy playing at your casino but getting paid is extremely difficult and it shouldn't be this way.

Have a wonderful weekend and thank you!
Disputed Casino Slots of Vegas Casino
Amount $4000

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Hi, Tawni - the funds came in on Friday. Thank you, again, for all of your help!
User name

Dear @calkeith,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

User name
Hi Keith--

I've looked at your account and I don't see any further withdrawals pending either approval or payment--this last payment wrapped things up. ;-)

Tawni

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

Slots of Vegas Casino Complaints

See all complaints for this casino