I would like to raise my complaint about CASINO.COM
After signing up to Casino.com I was awarded a 200% bonus up to 400 EUR when I deposited 200EUR of my own money. I accepted this bonus on pop up message where information is clearly stated the wagering is 40x, in my case 8.000EUR.
I struck luck on a roulette spin and unluckily dropt down less to 100 EUR, I was deposited again 500 EUR with, this time no bonus fee, and luckily got my balance up to 1.705 EUR.
I obviously wanted to withdraw my winnings so after completing the wager requirements I asked for a withdrawal, this is where the trouble started.
I was told by the representative of Casino.com unfortunately I cannot get withdraw, because I did not play slots. I was argued, because I do not play slots at all, and terms & conditions regarding start bonus award did not say you have to play only slots, more over I had lost my start bonus on the first steps of game and all winnings I made from my second deposit of 500EUR clear my money.
I cannot understand, because when you are going to coffee shop, the waiter not telling you: “Unfortunately you can have your cappuccino only after drinking 3 liters of Coke, but what if I do not drink Coke?”
Anyway they refuse to pay requested withdraw in full, but offered to pay me back deposit money of 200 EUR + 500 EUR only.
From my point of view it has been considered as illegal and unacceptable practice and I feel they trying everything not to pay out.
I hope you could take my complaint seriously and will try to help as much as you can.
< name removed >