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Casino.com - I got only my deposit back

RESOLVED
Posted on May 16, 2014.

Got scammed by their "bonus" which is used to keep you playing until all your moneyis gone! I deposited 150 then played for about an hour won 1017.5 then decided to withdraw it but they wouldnt let me could only get deposit back! Steer well clear or you'll get scammed too!

Posted on March 25, 2013.

We would like to confirm that whenever a player claims a bonus , there are wagering requirements that need to be met. If the player requests a withdrawal prior to meeting the wagering requirements, the bonus and any pending winnings are deducted from the withdrawal request.

In this case, and as already communicated to the player, we exceptionally authorised for the winnings to be returned to the players account if he cancels the withdrawal request in order to meet the wagering requirements.

We have not received a reply from the player yet, so we would invite him to contact our Support team with his decision.

Best regards,

Security Team

Casino.com

AskGamblers
Posted on March 29, 2013.

 Any updates here?

AskGamblers
Posted on May 7, 2014.

Dear @casino.comscam,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Casino.com complaints

  • 23 of 30 resolved
  • 2 days avg response
  • 1 month avg complaint life
  • 505 USD avg amount

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