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Cannot get my winnings


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By Matt J.
10 years ago
Message on forum
cashed out $1000 dollars on feb.21
got notice march 4 it was denied i used a 100 card so most i could withdraw was 200. i informed them i want to withdraw the 200 i was told i needed to send them my drivers id and piece of mail which i did. called back a few days later they stated they got my information and it would start my 15 days. called back 2 weeks later was told to wait a few more days.
called today was informed i had to start the 15 days all over again
Disputed Casino Slots of Vegas Casino
Amount $200

Discussion

User name
Dear @fb_933150290138525,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.
User name
Hi fb_933150290138525,

Good news! I'm happy to tell you that I've received the tracking and I can see it's set for delivery tomorrow morning (Friday). :-)

I sincerely apologize for all of your frustration and delays with this.

I wish you all the best,

Tawni
User name loyalty-level-2
well its 3/31 still no check no tracking numbers same as always promise made but never kept
have email stating i will receive Thursday or Friday and will have a tracking number i have not received anything
User name loyalty-level-2
there supposed to send me a check but have not gotten it yet
i wanted wire transfer but i guess they do as they want

Slots of Vegas Casino Complaint Stats

Resolved 583 / 604
Avg. Amount $3,112
Avg. Complaint Duration 16 days
Avg. Response Time 3 days

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