Complaint #1 Buumi Casino

Delayed payment of my 100000 NOK

By Aliasm88

3 years ago

So. It took 3 weeks to process the withdrawal after some (technical issues) after those 3 weeks I've got a confirmation email stating that my withdrawalls have been paid out on the 1.07.

9 days later, still haven't received anything on my Coinspaid account and after asking Coinspaid support if they can see any pending payments from Buumi casino to my Coinspaid account they said there are no movements.

Even more scary is that my whole transaction and game history on my Buumi account has been deleted.

The live chat has only one answer. Everytime I get in touch with them: "the relevant team is working on it"

It is a nightmare.

The amount is 100000 NOK (10000 euro)

Disputed Casino Buumi Casino

Reason Delayed payment

Amount kr100000

Discussion

AskGamblers

• Support Team

3 years ago

Dear @Aliasm88,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Buumi Casino

• Representative

3 years ago

We have a pretty clean record trace here...

User withdrew the funds to a BTC address: https://www.blockchain.com/btc/address/1BKrMyzfVHi6dubTSLeuhaNYBfN38ESDJ4

The user has since claimed that we did not pay out, but the blockchain confirms that the funds were sent to the address the user requested the withdrawal to. The BTC that was withdrawn has since been moved, suggesting that the withdrawal was made to an active wallet.

Either the user set the wrong BTC address when withdrawing, and someone else has his BTC, or the user confused his wallets and thought he sent it to one wallet, but sent it to another. In the end, it is the users responsibility to set the right wallet address - once the transaction has been made on the blockchain, there is nothing that can be done to stop the transaction. What is clear is that we fulfilled our part of the withdrawal. We sent the BTC to the address that was input by the user, and the BTC arrived there as promised.

Please see attachments for reference

Buumi Casino

• Representative

3 years ago

I am sorry for the delay in acknowledgement of the case and thank you for reopening the it and giving us a chance to tackle it. I have initiated contact in PM to try resolve it as swiftly as possible.

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per Buumi Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Buumi Casino Complaint Stats

Resolved 6 / 6

Avg. Amount $3,251

Avg. Complaint Duration 4 days

Avg. Response Time 19 hours

Buumi Casino Complaints

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Declined refund

I asked all Njord Ventures casinos to close my account. I sent the email with multiple receivers. I also sent a reminder because the first email was ignored. Two casinos answered to the first and second email, so the emails went through. Since the casinos did not take action I was able to play and lost money. I asked them to refund my net losses, but Buumi casino declined it.

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I have still not got any email from them and it's been more than 2 days

Hello,

I have issues withdrawing money from buumi.com

Every time I have tried there is the same message popping up: "Something went wrong with payment redirection, please contact customer support"

I have been in contact with the casino numerous of times through live chat, where I have been told now that they have sent this case over to the right department and that I would get an email back in 1-2 days. I have still not got any email from them and it's been more than 2 days.

I have sent them an email to [email protected] yesterday where I have once again asked the same as above, not got any reply however.

I have also looked through the terms and conditions on the website and I do upfill all the terms for withdrawing the money and I can't see what the issue should be. Could you guys please help me out with this?

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28th of March i asked in live chat again that I wanted the limit removed. The person at the chat did take my limit away direct and I could start play 1 minute after the chat was closed. When you want your limit removed it is 48 hours of pending. I lost around 2000 euro because of this. Money that I cant afford to loose.

Buumi T&C says "Relaxing or removing the limit requires a 48-hour waiting period. This 'cooling off' period gives the player a chance to consider whether they really want to make the change in question."

I have sent many emails to Buumi casino regarding this to get my money refunded. When they found out about this, they closed my account. I cant access it anymore. I Attach proof of emails to Buumi and proof that my account is closed.

Their chat says "I'm sure another department has their reasons for the delay, however I have no additional information regarding it" "They will contact you"....still no refund or email from them.

Hoping for help!

Best regards,

< full name removed >

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Hello Askgamblers, this is a case that I need help in.

I deposited 500 nok through BTC and received a bonus of 500nok.

I read all the T&C and there was max bet of 50NOK per game round. I have not done more than 25 nok per game round. All this can also be found in my gaming history. I also checked what slots were banned from playing with bonus.

I managed to wager my bonus and won 10.000NOK after the bonus was wagered.

I went to chat to talk to them but they don't even want to look at my case and are not friendly at all. All they say is that bonus department has checked my game round and did find a max bet broken and their decision is final and will not be reopened.

I have looked through my history 2 times now and I can't find a single bet over 25 nok. So this is not true at all that I have broken the rules.

I have asked for gaming history in pdf so you can see this, you will also find that this is true what I am writing here.

There is only chat transcript here and one mail that they say I have broken maxbet rule.

I have generated a pdf from my account and you can see for yourself that I have not broken the rules.

I'm still waiting for mail from them regarding information on why there are maxbet terms broken because there ain't.

Hope that they will look at this case again

Best regards,

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