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Withdrawals delayed and still not paid


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By Payme
5 years ago

I made two separate withdrawals for two consecutive months, the first for $9500 on January 3rd which was supposedly processed on January 7th. I say "supposedly" because I received a confirmation message from Bovada stating so but with the delay and no concrete, helpful, substantial, or verifying information and details from Bovada service reps and supervisors themselves, I and my bank were and are unable to confirm anything and my bank's wire transfer reps tell me they have seen nothing showing any incoming transfers.

I called Bovada and inquired about my January withdrawal numerous times in the second half of January and into February without anything of significance happening until February 11th, I received notice that without my asking or requesting for, the January withdrawal was cancelled and reversed back into my bovada account. Without any explanation, only $9450 of the original $9500 was given back to my bovada account. I admit I did foolishly lose the $9450 back but that isn't the end of the story and I absolutely won't be foolish enough to lose the second withdrawal should bovada do me dirty again by cancelling the withdrawal and reversing that one too. I did not ask or request of any cancellation or reversal and it is only convenient for bovada to take this course of action in order to continue delaying, and not pay out my withdrawal as it should be. So I requested the 2nd withdrawal for $9600, on February 4th and was told by confirmation message that it was "processed" on February 6th. Well now it is the 21st day and a day later than the 15 to 20 days bovada claims it should take to receive my withdrawal by bank transfer and still no sign of my withdrawal.

Disputed Casino Bovada Casino
Amount $9600

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dear @Payme,

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

User name loyalty-level-2
I'll accept that as stated above, the case can be considered temporarily closed for at least month from the date of the post, should the funds be received by then

I don't agree however, that any of this or what was stated is pointless. Just responding, even without new or relevant information shows an attendant commitment to resolution and I should be afforded that
User name
Dear All,

Please consider this case temporarily closed for at least 1 month from today, which is when we would expect the second installment to arrive. I feel it is pointless to keep logging in to meet an Ask Gamblers deadline of responding and not being able to provide any further information.

Bovada have already clearly shown our intentions to resolve this matter and this has been confirmed by the complainant advising the first installment has been received.

I appreciate your comments on this matter.

Regards,

Bovada Casino
User name loyalty-level-2
I can consider this as resolved after the second installment has been processed and received

Bovada Casino Complaint Stats

Resolved 328 / 503
Avg. Amount $6,786
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Bovada Casino Complaints

See all complaints for this casino
Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates
My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.
Status solved Resolved
$11,000
Confiscated winnings earned

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation


The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

Status solved Resolved
$3,000