Bovada Casino - Trouble with verification process even though I did everything correctly

I played at Bovada for about a week and everything was seemingly fine. I went to withdraw my funds and was told I am not verified.

There was an automated verification system that popped. I attempted to pass the verification, with my real ID and even a selfie of myself (I tried it multiple times). They claimed they could not see my picture properly on the automated verification system, even though it was perfectly clear. The system will not let me complete the verification at this point. I am unable to withdraw because of this and Bovada has gone a week now without responding to my emails regarding this issue.

What is going on here? It feels like they're doing this on purpose for an excuse to steal my funds ($1,170.00). The following message is what it says when I attempt to withdraw:
"Unable to Verify Identity Your attempt to verify your identity online was unsuccessful. We will contact you via email within 24-48 hours with further instructions."

It has been a week since this happened, definitely past the 24-48 hour timeframe. No instructions were received. I have also emailed the verifications department about this issue multiple times, no response in over a week. Please help me not get scammed out of my money. Keep in mind I have put in hundreds of dollars prior to this issue and of course, there were no issues until I finally make profit.