Stalling on re-enabling my account
This was the final letter I sent and I attached the emails they sent me
To whom it may concern,
My name Is Jo and I’ve been a long time customer on both your sites. Even though we all know it’s the same company for sake of wording both your sites. On Sunday, I played as I usually do for years and my accounts have been disabled between both your companies. It’s amazing how you two are separate companies and institutions yet when it comes to disabling an account you two work together immediately. I received two emails within minutes of each other asking to send documents to verify my account. I sent these documents early Monday morning February 1st, and was told within 24-72 will be verified. You then sent another Bogus email saying documents were unclear on Bovada but meanwhile ignition said they received the documents and it was the same exact. I then resent it to give you guys benefit of the doubt. It’s Five days later. I haven’t been able to play on the site (a site I’ve contributed rake all these years). A site I’ve recommended to my friends and family due to the bonuses and speed of your customer service. Unfortunately I was mistaken. How long does it take to verify an account. How long does it take to inform me of why my account was disabled? How come you guys haven’t asked me questions pertaining to why my account has been disabled? The only thing I can think of is my buddy was using my personal hotspot to play for his phone service was not as great as mine at the bar that we went to watch the games and play. I have no history of foul play or malice. I even recommended you guys over companies such as AcR and even live casino sites because you guys seem fair but this whole process has been such a terrible experience. You guys might not care about me because I am on customer but a negative review definitely outweighs a positive one. Not only will I not continue to Use your site and recommend to my friends and family the same, but I will also promote on my YouTube channel how you use your disgression egregiously And have no transparency for anything. In a world where sites are popping up everyday, us casinos are opening up with online platforms, I still recommended you to everyone I know. I will not only share my experience but it’s wrong how you’re not even willing to message the reasoning why. I don’t have much or any funds in the account but what I feel is the abuse of power is what’s my concern. Imagine if I had tens of thousands in the account. I will post my complaint on askgamblers and even send my complaint to card player and other high profiled poker players. I have no satisfaction wasting my time to write this or give me pleasure. It’s just sad this is how you run your business. I’ve complied with every demand, called, and it’s the same 24-48 hour bullshit. I’m not only disappointed but you ruined the most important thing between a customer and that’s trust. My intent is not to ruin your business but expose the truth of how you conduct business and have no empathy to make it right or be transparent. I should’ve know the day you complain that you all are separate sites when you run the same tournaments and casino games that something was fishy. Now the weekend of the Super Bowl which I’ve had plans to play not only on Saturday but Sunday, I have to take my business elsewhere and for what?! I shouldn’t even give you the benefit of the doubt of why I left but a small part of me feels better sharing how wrong your process feels. We’re in a pandemic. People have fewer means of income but I now know where I can rely on that trust and it’s not with either of your company. I would wish you luck with future business but that would be a lie. Hope you all stay safe during this pandemic.
Disappointed,
Jo
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