My BOVADA account has been since April 24th. I have contacted customer support every single day and I get the same response. “We can’t provide any details at this time. Please continue to look for an email” I am unsure what to do and I am starting to worry about the funds in my account. They have not provided me with the reason to why this has happened and I have read over the TOS multiple times and have not violated anything. Can anyone give me any advice on what I can do to resolve this?
Dear @Brettcarter99,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Thank you,
Bovada Services
Dear all,
This complaint has been reopened as per Bovada Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.
Dear all,
Regrettably, due to the absence of a clearly defined timeframe for the investigation and considering the significant amount of time that has passed without any specific reason provided, we have no other choice but to close the complaint as unresolved at this stage.
Once investigation is completed we will reopen the complaint, if/when requested from the parties involved.
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