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Bovada Casino - Account disabled with $4,000 inside

RESOLVED
Complaint Info
Disputed casino Bovada Casino
Reason Bonus abuse
Amount $ 4000
Posted on November 9, 2020

Hello,
I have tried to reach Bovada for months now. They never respond to any emails of mine. I gave up for a while after just being completely dejected. Bovada "claims" i was "bonus abusing". I only have 1 account. I did no sort of bonus abuse or multiple accounts. What I think may have happened was something triggered their system. I deposited money. I lost. Deposited more. I Lost. Deposited more and finally won. I did a withdrawal or $2000 or $2500. I then lost the remaining funds in my account. Instead of canceling withdrawal I then deposited again. I think this is where it triggered something because the next morning my account was disabled. I had $4000 in my account including the pending withdrawal. Then Bovada emailed me stating I would receive my BTC deposits back (but not my winnings) which i found bizarre. If you're claiming I was being dishonest in any way why would you offer to refund me my deposits back. They then proceeded to ignore me and never refund anything. Horrible way to treat customers. Take your money. After multiple deposits (Never said anything as i was losing). Then ignore you

Posted on November 11, 2020

Hello J2THE6TH,

We have pushed your case forward and an update has been sent to you over email.

Thank you for your understanding and patience throughout this.

Let us know if you require any further assistance.

Best regards,
Bovada Casino

AskGamblers
Posted on November 14, 2020

Dear @J2the6th,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on November 14, 2020

I am very pleased that this issue has been resolved. Thank you so much Askgamblers. You are amazing!

AskGamblers
Posted on November 14, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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