11 thousand jackpot won and not paid
Hello,
I created an account with Bovada. Before depositing any money, I tried to speak with an agent because of the reviews I had seen about withdrawal issues. I told the agent that I didn’t want any problems if I won, and he assured me that I had nothing to worry about.
On March 12, 2025, I won a $11,000 jackpot. When I tried to withdraw $6,000, my request was put under review. The next morning, I received an email stating that my account was disabled due to "double sign-up." I was shocked because I only had one account. They then told me it was because of my mother’s account. I explained that these were two separate accounts, but they insisted I needed to prove it.
Over the past few weeks, I have sent them everything they requested—birth certificates, photos of myself, and pictures of my driver's license held near my face. After 10 days, I received an email from Bovada’s investigation team stating that my account had been enabled. I was extremely happy because my wife is pregnant and due to give birth in a month.
However, when I tried to log in—boom—my account was still disabled. I immediately contacted an agent for help, but when I asked to speak with a supervisor, he refused and claimed he could resolve the issue himself. Surprise, surprise—he had no clue what was going on and made me restart the verification process, even though I had already completed it and proved everything. The investigation team had already confirmed that there was no connection between the accounts and that I was legitimate.
Now, they are putting me through this stress all over again for no reason. I am extremely frustrated. I have so many worries on my mind. My financial situation is terrible, and my son is due in one month. This jackpot was my hope.
After everything I’ve been through, I was told my account was enabled and good to go, yet I still have to deal with this nightmare. I have no words. I am still trying to work with them, but they refuse to let me speak with a supervisor.
I will keep you updated on whether Bovada can be trusted or not. Right now, they are playing with my emotions to the point where I fear I may fall into depression because of this experience.
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