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Delaying verification and blocking withdrawal


9 months ago

I am submitting a complaint against Boomerang. bet (operated by Golden Mirage Limitada, Costa Rica).

I recently won money and requested a withdrawal. In order to complete it, I submitted all required verification documents immediately. However, it has now been over two weeks, and my account is still not verified.

I have provided clear and valid documents multiple times. I even pointed out to their support that this delay is against their own stated rules, yet they keep postponing the process without any resolution.

This looks like a deliberate tactic to block my withdrawal, as there has been no valid explanation for the repeated delays. Two weeks is more than enough time to verify documents, and their refusal to act is unfair and unprofessional.

I kindly ask AskGamblers to investigate this case and help me get my account properly verified and my winnings released without further delay.

Sincerely,

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Discussion

User name

Dear @Efravarjo,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name

Dear @Efravarjo,


Thank you for taking the time to share your experience with AskGamblers team and us.

At Boomerang.bet, we place the highest importance on transparency, reliability, and the satisfaction of our players. Every request, whether related to gameplay, verification, or withdrawals in your case, is treated with the utmost attention, as we understand how essential a smooth and professional service is for your overall experience.

We would like to emphasize that we are fully committed to addressing your needs and ensuring that your case is handled with priority. In order for us to move forward effectively and provide you with a timely solution, we kindly ask you to reach out directly to our dedicated support team via live chat or email at suppor­t@b­oom­era­ng.bet. Account managers are equipped to review your individual situation in detail and guide you step by step until the matter is fully resolved.

Our objective goes beyond resolving this issue — we aim to further affirm the reliability and integrity of our platform. With open communication, we are confident in reaching the most effective and timely solution.


We sincerely value your trust and the opportunity to assist you.


Best regards,

Boomerang.bet Team

User name

Dear all,

This complaint has been reopened as per Boomerang.bet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

User name

Dear Boomerang.bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Boomerang.bet Casino Complaint Stats

Resolved 4 / 5
Avg. Amount $1,889
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

Boomerang.bet Casino Complaints

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