Complaint #2 Boomerang.bet Casino

A refund agreement was made with on 26-06-2024 and still nothing

By Bayrie R.

1 year ago

A refund agreement was made with Boomerang.bet on 26-06-2024 and it was stated that I would receive the payment within 20 business days at the latest, but the payment did not reach me. They keep me waiting every time with various excuses, and now instead of solving the problem, they are putting forward the excuse of lack of signature. It has been 16 weeks since this process started, but they have not resolved the situation in any way, they do not respond to my e-mails, I contact them via live chat, nothing is done except telling me to wait for an e-mail.

Disputed Casino Boomerang.bet Casino

Reason Delayed payment

Amount €1292.92

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

BayriS121.

• Netherlands

1 year ago

My payment has been made, the case has been closed, thank you very much askgamblers for your help.

BayriS121.

• Netherlands

1 year ago

I received an update today but my payment has not arrived at my bank yet. I am currently waiting for them to make my payment. I will inform you as soon as my payment arrives in my bank account.

AskGamblers

• Support Team

1 year ago

Dear Boomerang.bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Thanks in advance for your cooperation.

Boomerang.bet Casino Complaint Stats

Resolved 4 / 5

Avg. Amount $1,889

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Boomerang.bet Casino Complaints

See all complaints for this casino

Delaying verification and blocking withdrawal

I am submitting a complaint against Boomerang. bet (operated by Golden Mirage Limitada, Costa Rica).

I recently won money and requested a withdrawal. In order to complete it, I submitted all required verification documents immediately. However, it has now been over two weeks, and my account is still not verified.

I have provided clear and valid documents multiple times. I even pointed out to their support that this delay is against their own stated rules, yet they keep postponing the process without any resolution.

This looks like a deliberate tactic to block my withdrawal, as there has been no valid explanation for the repeated delays. Two weeks is more than enough time to verify documents, and their refusal to act is unfair and unprofessional.

I kindly ask AskGamblers to investigate this case and help me get my account properly verified and my winnings released without further delay.

Sincerely,

Resolved

Did not get money since 21th of November

Hello!

I played at the website and made my first withdrawal on the 21st of November.

My account is fully verified and I took no bonus.

Sportsbook is telling me for 10 days I have to wait, and they do their best to "speed up the process" etc etc.

It is taking too long.

My total pending withdrawals is 930eur.

Resolved

€930

Casino operates without license

I want all refunds of my deposits here because this casino is a scam website that operates without license gaming regulator. My all deposits here are 5200 usdt. I want a refund because they declare a false gaming license on their website. At first they put curacao, then they put pacgor. All gaming license regulators deny they have contract with boomerang.bet . They scam players by declaring fake information on their website so I want full refund of my deposits which are 5200 usdt.

Unresolved

$5,200

Delayed payment since 6th of june no withdrawal

Hello!

I played at the website and made my first withdrawal on the 6th of june. 800 euro. 7th of june 700 euro and 11th of june 181 Euro. My account is fully verified and I took no bonus. The casino is telling me since 10 days I have to wait, and they do their best to "speed up the process" etc etc. The VIP-Agent confirmed me a few days ago I would receive my withdrawals on that same day, but nothing was received.

Please help me.

Resolved

€1,681