Complaint #69 BlueChip Casino

Winning amount withdrawal is on hold due to critical account verification process

By Sachin N.

2 years ago

Message on forum

Dear Askgambler Team,

I am highlighting the account verification issue I faced on Bluechip Casino since last week. My winning amount of 400000 INR is on hold just because of account verification which is standard. One very first time I got an email that I needed to pass account verification same I had provided including my passport, bank statement and Bank Card (don't know why it is required) I am continuously following up with the support team and all they guys are useless I just received my complaint number and the response saying we have escalated the issue with relevant department and kindly wait. After checking my account verification status it has again shown 'unverified' from 'verified' I again dropped an e-mail reply on same email where I asked to provide bank statement but no reply from [email protected] and customercare@bluechip.io as well whom I marked email. After we upload the required documents we see that the account is successfully verified and after few hours it again shows unverified and asks for same documents again and again. I have provided my bank statement without password in PDF and in JPG as well still they declined. I really don't know why they need bank card (debit/credit) which I never used to deposit/withdraw. On very next day I was surprised to see that they needed my crypto address verification also and if I didn't complete I didn't get my withdrawal amount. Now today on 30/09/2023 my account status is verified but still my funds have not released and support team and no longer useful as even they don't understand our questions and give us automated replies to any of our concerns. There is no email reply no account verification update and no proper guidance for verification process they just simply decline. I am eagerly expecting help in this matter. Thank you so much. I have all the screenshots with me for evidence purposes which I can share if required.

Disputed Casino BlueChip Casino

Reason Delayed payment

Amount ₹400000

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

svn130893

• India • 4 reviews

2 years ago

Dear Askgambler,
My verification issue is resolved now and account is verified successfully. Thank you so much for the support you provided. I really appreciate the efforts. :)

Aside this, thank you bluechip casino for taking my concern seriously. My only request is to make verification process simplified and the amount of withdrawal limit on daily basis should be increased.

AskGamblers

• Support Team

2 years ago

Dear @sachunarke,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BlueChip Casino

• Representative

2 years ago

Dear SACHUNARKE and AskGamblers Team,

We are sorry for the late response, since we had to take some time to check all the details carefully.

Account verification is a standard procedure and an essential practice for ensuring the security and integrity of our platform. To complete the verification process, we requested that you upload a bank statement that displays your name and deposits made to our website. Unfortunately, in your case, it took some time to complete the verification process due to issues with the submitted documentation, either incorrect or in the wrong format.

Subsequently, we noticed that you had submitted withdrawal requests with entirely new payment details that had not been previously used. To ensure both your safety and the security of our platform, we asked for confirmation of the new payment method you intended to use for withdrawals.

We are pleased to inform you that your account has now been successfully verified, and your withdrawal requests will be processed in accordance with our casino's withdrawal limits.

If you have any further questions or require assistance with any aspect of your account or the withdrawal process, please do not hesitate to contact our customer support team. We are here to assist you and ensure a smooth gaming experience.

Best regards,
BlueChip Customer Care Manager

BlueChip Casino Complaint Stats

Resolved 45 / 50

Avg. Amount $554

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

BlueChip Casino Complaints

See all complaints for this casino

Withdrawal pending and no response from casino

Hi Askgambler,

I am facing trouble to withdraw winnings from bluechip casino.
Amount: 50000 INR

I am VIP and fully verified my account. Requested withdrawal more than 24 hours back and it's not processed but cancelled. After submitting my withdrawal, casino has become unresponsive and live chat is not working on website and my emails are also unanswered. Additionally, if they have Bank transfer issue they are not processing via alternative method because I used icash.one wallet in the past for deposit and it's not available for withdrawal. This is the third consecutive incident I faced after placing withdrawal request. I also have noticed that after changing the licence and the ownership of this casino, every time i have to submit the complaint at askgambler then they process my withdrawal. Being a VIP player this unclear situation is bothering me and also unresponsivenes of the operator.

They had conveyed me over a email that yesterday by EOD my withdrawal will be processed but it's still not processed and they are not responding now.

Please check attached screenshot and help me to withdraw my winnings.

95h left

₹50,000

Remaining Balance Confiscated After Jurisdiction Change

My account with BlueChip was opened on December 14, 2024. Shortly thereafter, I completed full verification. I have made multiple deposits and withdrawals through the platform.

I would also like to acknowledge the positive reputation and statements presented by BlueChip on AskGamblers.

On June 2, 2026, I lost access to the BlueChip website and received a message indicating that the site was unavailable. Since I still had a remaining balance in my account, I contacted customer support.

On June 4, 2026, BlueChip informed me that players from Bulgaria were no longer allowed to access the platform due to jurisdictional restrictions. I immediately requested information regarding the procedure for withdrawing the remaining balance from my account.

On June 5, 2026, BlueChip informed me that my account was active and that, following a domain change, access should be made through a new website address. However, the new domain was also inaccessible to me.

On June 7, 2026, BlueChip again confirmed that access from Bulgaria was restricted. Once again, I requested instructions regarding the withdrawal of my remaining balance.

On June 9, 2026, BlueChip informed me that my account had been blocked under Clause 2.3, which relates to restrictions concerning certain jurisdictions.

Shortly thereafter, BlueChip informed me that:

* my account had been permanently blocked;
* my balance had been frozen;
* the funds in my account were not eligible for withdrawal or refund.

I requested clarification as to what specific action on my part constituted a violation of Clause 2.3. No such clarification was provided.

In the subsequent correspondence, the operator stated only that the decision had been made in accordance with its internal procedures and Terms and Conditions, without identifying any specific violation or action on my part.

Over the years, I have experienced situations where operators have discontinued services for players from particular countries. In such cases, a procedure for paying out existing account balances has always been provided.

In this dispute, I do not challenge the operator's right to terminate access to my account if it believes such action is required by its rules or regulatory obligations. My dispute concerns solely the refusal to pay the remaining balance held in my account.

I kindly ask the AskGamblers team to assist in clarifying this matter and in securing the payment of the remaining balance held in my account. At the time my account became inaccessible, it contained a real-money balance of EUR 1,379.02, as shown in the attached account screenshot.

Thank you in advance for your assistance.

Attachments:

* Image file showing the message indicating that the website was unavailable;
* Three PDF files containing the complete correspondence related to this case.
* Screenshot of the account showing a real-money balance of EUR 1,379.02 immediately before the account became inaccessible.

56h left

€1,379

Withdrawal not processed since 22nd January 2026

Dear Askgamblers,
I am submitting formal complaint against bluechip casino for not processing my withdrawal of 10046 INR since 22/01/2026. Withdrawal status is 'Approved' only since submitted and no further progress on my withdrawal till the date.

Standard withdrawal timeframe mentioned on website is 30 minutes to 3 hours. Now it's 5 days since my withdrawal has no progress. Every time I contacted support on daily basis I have been told to wait only and when I asked for timeframe they are not able to provide me any timeline to resolve this issue.

Note: My account is fully verified and I did not availed any bonuses for my last deposit.

I also sent an email to complaint team but that email also remained unanswered. Attached all relevant screenshots here.

Resolved

₹10,046

Continuous Delay in Withdrawal Processing

Dear AskGamblers Team,

I am submitting this formal complaint against Bluechip Casino regarding the continuous and unjustified delays in processing my withdrawal requests.

I placed four withdrawal requests, starting from 24/08/2025, but none have been credited to my account to date. The pending withdrawals are as follows:
• ₹44,900/-
• ₹45,000/-
• ₹45,000/-
• ₹45,000/-

Total Pending Amount: ₹1,79,900/-

My account is fully verified, and I am a long-standing player at Bluechip Casino. These problems started only after I won a significant amount, after which my withdrawals have been deliberately delayed.

When I enquired with support, I was told that all four withdrawals could not be processed together, and they gave me a processing schedule:
• First withdrawal on 28/08/2025
• Second on 30/08/2025
• Third on 01/09/2025
• Fourth on 03/09/2025

However, despite waiting patiently, on 28/08/2025 none of my withdrawal requests were processed and no amount was credited. Upon contacting support again, I was told that the first withdrawal would only be processed on 30/08/2025, effectively pushing the date forward by 2 more days.

This is not the first time I have faced such an issue. Previously as well, Bluechip Casino failed to honor the promised withdrawal dates. Each time, when the due date arrives, the casino does not process the withdrawal and instead delays it further by an additional day or two. As a result, even a single withdrawal ends up taking more than 5–6 days.

The only explanation provided by support is “delays from the payment provider.” While an occasional delay may be understandable, the fact that every single withdrawal is continuously postponed with the same excuse suggests deliberate stalling on the part of the casino. Deposits are always credited instantly within minutes, but withdrawals face unnecessary obstacles.

This practice is misleading, unfair to players, and raises serious concerns about transparency and fair play.

I respectfully request AskGamblers to intervene and ensure that my pending withdrawals are processed immediately without any further delay. I am also ready to provide screenshots and screen recordings of my withdrawal requests, chat conversations, and transaction history as supporting evidence if required.

Resolved

₹179,900

Verification process is impossible

This casino is going beyond from making it possible to players to verify their accounts and therefore it's impossible to ever withdraw funds.

When I start the verification process, the identification phase works just as it should. I upload a photo of my ID and things work out - as they should.

Next phase is the verification of your payment method.

When the time comes to upload the copy / proof of the transaction, the verifying page breaks down. I can't choose anything, the page is totally blank, I can only press "Confirm" and that leads to absolutely nowhere, so the payment method never moves forward. (See the photos attached. One is when uploading ID, the other is when uploading payment proof.)

I have talked about this via chat to many different operators, and they all have been saying the same for the last few days: They're sorry, they see what they can do, and please be patient. So basically it means nothing happens.

I have received an e-mail two times that the verification page has been refreshed and should work now. That is absolute nonsense.

This loop has been going on for a few days now and the feeling of getting scammed is increasing.

Second matter is that I am unable to verify my phone number.

I have uploaded to my personal information my phone number (It's in Finland, so it starts with +358...)

I should be receiving a code via SMS, but again, nothing happens.

I contacted customer care about the issue. They told me that my "number doesn't exist" even though I have shown them documents sent by my mobile broadband provider, proving my phone number and identity.

They told me that they tried to call that number, but I believe that too is just nonsense. I have not blocked a single number on my phone. So again, it's impossible to verify phone number as well.

They asked me if I had another phone and phone number. I could only burst into laughter. Who has 2 personal phones and phone numbers?

I'm kindly asking them to fix this issue, and they have replied to me, but for now it's been a lot of talk - nothing more. Also another way to verify account would be acceptable, for example via sending documents via e-mail but I have not been offered this possibility - unlike almost every other S-tier casino does.

Rejected

Amount deducted not received

I made a deposit of 18400 on 23 May, but deposit failed & my amount was deducted from my account.

I was told by casino that I would receive refund within 6-7 business days but no solution.

On complaint to bank, the chargeback was created but was declined by beneficiary bank.

Upi transaction id: 105255952527

Provided all necessary information like transaction id & bank rejection of chargeback complaint to support staff but they keep on saying we didn't receive any amount.

Waiting for the solution.

Resolved

₹18,400

Payment delayed without any proper justification

I have deposited INR 500 in this casino Lucky. I manage to convert this 500 into 5600. Then I'll place a withdrawal request. First of all. They denied my Withdrawal stating that I have entered incorrect information again. I raise a new withdrawal request that request has been delayed more than the Timeframe of this casino. When I try to contact via live chat and mail, they said the payment method you have selected for Withdrawal is temporarily unavailable, so please select some other Withdrawal method. Only one withdrawal method is available for me in Fiat currency. So how can I use any other Withdrawal method And even I tried to withdraw my money by crypto currency they denied my withdrawal. Please help every time I try to contact them, they said your withdrawal will be approved in next 12 hours but
It's always in pending state, please help

Resolved

₹5,600

Again late my payments

This month I made some regular withdrawal. My made my bank account is for only casino income. Last week I made the withdrawal of 45k indian rupees. Amount received. But suddenly bank hold that amount due to a cyber crime complaint. This is the second time happening. Bluechip casino is not paying directly. They pay through 3rd party payment provider. This is wrong first. Now my payment is on hold due to bluechip casino payment provider wrong activities. If I want to prove, I need to travel 2000 miles. It's not possible. Can u provide me the money bluechip casino? It's completely your mistake.

Rejected

₹43,046

Request for Assistance Regarding Verification Delay and Pending Withdrawal at BlueChip Casino

Dear AskGamblers Support Team,

I hope you are doing well.

I am writing to request your assistance regarding a serious issue with BlueChip Casino. I have fully completed all KYC (Know Your Customer) document submissions as requested by the casino. However, despite my cooperation, my verification process is being continuously delayed without a clear reason or reasonable timeline.

Before winning a larger amount, I successfully withdrew smaller amounts multiple times without facing any verification problems. However, after winning ₹4.5 million rupees, the casino has now raised verification issues and blocked my withdrawal.

I understand that under AGCCS guidelines, I must wait for the casino’s internal investigation to conclude before submitting an official complaint. However, the casino has been delaying for an unreasonable period without completing the verification or providing clear communication.

I kindly request your advice and assistance regarding how I can proceed to protect my rights as a player and recover my legitimate winnings.

Thank you very much for your support and guidance.

23/04/2025

Rejected

₹4,500,000

Delayed payout and delayed verification

Hello Askgamblers Team, I have a problem with Bluechip Casino! My account has been fully verified since April 10, 2025! I made a profit on sports betting on April 12 and immediately requested a withdrawal! I didn't use a bonus for this bet, only real money! I immediately asked via live chat when it would be processed! Then they told me that I had to upload new documents to confirm my payment, even though my account was fully verified! I couldn't upload any new documents to my account because, as I said, my account is fully verified, so I sent them via live chat! 6 hours later, I asked again via live chat and suddenly they needed payment confirmation again, again from Skrill, and this time a bank statement from my Skrill account in PDF format! Over 24 hours have passed since then, but nothing has happened! They told me that the verification can take up to 24 hours, but that it's usually faster! I have lots of screenshots that I can use to prove everything! Please help me, as I've already deposited over €400! The payout is €700! I think it's a real shame that you have to fight over your money even though you've already deposited so much!

Resolved

€700