Request for Assistance Regarding Verification Delay and Pending Withdrawal at BlueChip Casino

I am a fully KYC-verified player on Bluechip.io.

On August 31, 2026, I submitted two separate IMPS withdrawal requests which are currently being withheld.

Transaction 1 Details:

• Reference ID: OP-270533
• Amount: ₹50,000 INR
• Date/Time: August 31, 2026, at 07:37:13 AM

Transaction 2 Details:

• Reference ID: OP-270556
• Amount: ₹1,033 INR
• Date/Time: August 31, 2026, at 07:38:10 AM

Both transactions are flagged as "completed" or "approved" on the operator's platform dashboard, but the funds have never reached my bank account. Because IMPS is an instant settlement network, this indicates a failure at the payment gateway level.

I have contacted customer support (Open Ticket ID: RWWSOO) multiple times. The operator acknowledges the missing funds and states they are "investigating," but they refuse to provide a 12-digit Retrieval Reference Number (RRN) or a bank transaction receipt to prove the money ever left their corporate accounts. The standard 72-hour window has expired.

I request immediate regulatory intervention to command the operator to release my funds or provide valid legal proof of payment transfer.

This casino is going beyond from making it possible to players to verify their accounts and therefore it's impossible to ever withdraw funds.

When I start the verification process, the identification phase works just as it should. I upload a photo of my ID and things work out - as they should.

Next phase is the verification of your payment method.

When the time comes to upload the copy / proof of the transaction, the verifying page breaks down. I can't choose anything, the page is totally blank, I can only press "Confirm" and that leads to absolutely nowhere, so the payment method never moves forward. (See the photos attached. One is when uploading ID, the other is when uploading payment proof.)

I have talked about this via chat to many different operators, and they all have been saying the same for the last few days: They're sorry, they see what they can do, and please be patient. So basically it means nothing happens.

I have received an e-mail two times that the verification page has been refreshed and should work now. That is absolute nonsense.

This loop has been going on for a few days now and the feeling of getting scammed is increasing.

Second matter is that I am unable to verify my phone number.

I have uploaded to my personal information my phone number (It's in Finland, so it starts with +358...)

I should be receiving a code via SMS, but again, nothing happens.

I contacted customer care about the issue. They told me that my "number doesn't exist" even though I have shown them documents sent by my mobile broadband provider, proving my phone number and identity.

They told me that they tried to call that number, but I believe that too is just nonsense. I have not blocked a single number on my phone. So again, it's impossible to verify phone number as well.

They asked me if I had another phone and phone number. I could only burst into laughter. Who has 2 personal phones and phone numbers?

I'm kindly asking them to fix this issue, and they have replied to me, but for now it's been a lot of talk - nothing more. Also another way to verify account would be acceptable, for example via sending documents via e-mail but I have not been offered this possibility - unlike almost every other S-tier casino does.

I made a deposit of 18400 on 23 May, but deposit failed & my amount was deducted from my account.

I was told by casino that I would receive refund within 6-7 business days but no solution.

On complaint to bank, the chargeback was created but was declined by beneficiary bank.

Upi transaction id: 105255952527

Provided all necessary information like transaction id & bank rejection of chargeback complaint to support staff but they keep on saying we didn't receive any amount.

Waiting for the solution.