Request for Assistance Regarding Verification Delay and Pending Withdrawal at BlueChip Casino

My account with BlueChip was opened on December 14, 2024. Shortly thereafter, I completed full verification. I have made multiple deposits and withdrawals through the platform.

I would also like to acknowledge the positive reputation and statements presented by BlueChip on AskGamblers.

On June 2, 2026, I lost access to the BlueChip website and received a message indicating that the site was unavailable. Since I still had a remaining balance in my account, I contacted customer support.

On June 4, 2026, BlueChip informed me that players from Bulgaria were no longer allowed to access the platform due to jurisdictional restrictions. I immediately requested information regarding the procedure for withdrawing the remaining balance from my account.

On June 5, 2026, BlueChip informed me that my account was active and that, following a domain change, access should be made through a new website address. However, the new domain was also inaccessible to me.

On June 7, 2026, BlueChip again confirmed that access from Bulgaria was restricted. Once again, I requested instructions regarding the withdrawal of my remaining balance.

On June 9, 2026, BlueChip informed me that my account had been blocked under Clause 2.3, which relates to restrictions concerning certain jurisdictions.

Shortly thereafter, BlueChip informed me that:

* my account had been permanently blocked;
* my balance had been frozen;
* the funds in my account were not eligible for withdrawal or refund.

I requested clarification as to what specific action on my part constituted a violation of Clause 2.3. No such clarification was provided.

In the subsequent correspondence, the operator stated only that the decision had been made in accordance with its internal procedures and Terms and Conditions, without identifying any specific violation or action on my part.

Over the years, I have experienced situations where operators have discontinued services for players from particular countries. In such cases, a procedure for paying out existing account balances has always been provided.

In this dispute, I do not challenge the operator's right to terminate access to my account if it believes such action is required by its rules or regulatory obligations. My dispute concerns solely the refusal to pay the remaining balance held in my account.

I kindly ask the AskGamblers team to assist in clarifying this matter and in securing the payment of the remaining balance held in my account. At the time my account became inaccessible, it contained a real-money balance of EUR 1,379.02, as shown in the attached account screenshot.

Thank you in advance for your assistance.

Attachments:

* Image file showing the message indicating that the website was unavailable;
* Three PDF files containing the complete correspondence related to this case.
* Screenshot of the account showing a real-money balance of EUR 1,379.02 immediately before the account became inaccessible.

Dear Askgamblers,
I am submitting formal complaint against bluechip casino for not processing my withdrawal of 10046 INR since 22/01/2026. Withdrawal status is 'Approved' only since submitted and no further progress on my withdrawal till the date.

Standard withdrawal timeframe mentioned on website is 30 minutes to 3 hours. Now it's 5 days since my withdrawal has no progress. Every time I contacted support on daily basis I have been told to wait only and when I asked for timeframe they are not able to provide me any timeline to resolve this issue.

Note: My account is fully verified and I did not availed any bonuses for my last deposit.

I also sent an email to complaint team but that email also remained unanswered. Attached all relevant screenshots here.

Dear AskGamblers Team,

I am submitting this formal complaint against Bluechip Casino regarding the continuous and unjustified delays in processing my withdrawal requests.

I placed four withdrawal requests, starting from 24/08/2025, but none have been credited to my account to date. The pending withdrawals are as follows:
• ₹44,900/-
• ₹45,000/-
• ₹45,000/-
• ₹45,000/-

Total Pending Amount: ₹1,79,900/-

My account is fully verified, and I am a long-standing player at Bluechip Casino. These problems started only after I won a significant amount, after which my withdrawals have been deliberately delayed.

When I enquired with support, I was told that all four withdrawals could not be processed together, and they gave me a processing schedule:
• First withdrawal on 28/08/2025
• Second on 30/08/2025
• Third on 01/09/2025
• Fourth on 03/09/2025

However, despite waiting patiently, on 28/08/2025 none of my withdrawal requests were processed and no amount was credited. Upon contacting support again, I was told that the first withdrawal would only be processed on 30/08/2025, effectively pushing the date forward by 2 more days.

This is not the first time I have faced such an issue. Previously as well, Bluechip Casino failed to honor the promised withdrawal dates. Each time, when the due date arrives, the casino does not process the withdrawal and instead delays it further by an additional day or two. As a result, even a single withdrawal ends up taking more than 5–6 days.

The only explanation provided by support is “delays from the payment provider.” While an occasional delay may be understandable, the fact that every single withdrawal is continuously postponed with the same excuse suggests deliberate stalling on the part of the casino. Deposits are always credited instantly within minutes, but withdrawals face unnecessary obstacles.

This practice is misleading, unfair to players, and raises serious concerns about transparency and fair play.

I respectfully request AskGamblers to intervene and ensure that my pending withdrawals are processed immediately without any further delay. I am also ready to provide screenshots and screen recordings of my withdrawal requests, chat conversations, and transaction history as supporting evidence if required.

I have deposited INR 500 in this casino Lucky. I manage to convert this 500 into 5600. Then I'll place a withdrawal request. First of all. They denied my Withdrawal stating that I have entered incorrect information again. I raise a new withdrawal request that request has been delayed more than the Timeframe of this casino. When I try to contact via live chat and mail, they said the payment method you have selected for Withdrawal is temporarily unavailable, so please select some other Withdrawal method. Only one withdrawal method is available for me in Fiat currency. So how can I use any other Withdrawal method And even I tried to withdraw my money by crypto currency they denied my withdrawal. Please help every time I try to contact them, they said your withdrawal will be approved in next 12 hours but
It's always in pending state, please help

This month I made some regular withdrawal. My made my bank account is for only casino income. Last week I made the withdrawal of 45k indian rupees. Amount received. But suddenly bank hold that amount due to a cyber crime complaint. This is the second time happening. Bluechip casino is not paying directly. They pay through 3rd party payment provider. This is wrong first. Now my payment is on hold due to bluechip casino payment provider wrong activities. If I want to prove, I need to travel 2000 miles. It's not possible. Can u provide me the money bluechip casino? It's completely your mistake.

Hello Askgamblers Team, I have a problem with Bluechip Casino! My account has been fully verified since April 10, 2025! I made a profit on sports betting on April 12 and immediately requested a withdrawal! I didn't use a bonus for this bet, only real money! I immediately asked via live chat when it would be processed! Then they told me that I had to upload new documents to confirm my payment, even though my account was fully verified! I couldn't upload any new documents to my account because, as I said, my account is fully verified, so I sent them via live chat! 6 hours later, I asked again via live chat and suddenly they needed payment confirmation again, again from Skrill, and this time a bank statement from my Skrill account in PDF format! Over 24 hours have passed since then, but nothing has happened! They told me that the verification can take up to 24 hours, but that it's usually faster! I have lots of screenshots that I can use to prove everything! Please help me, as I've already deposited over €400! The payout is €700! I think it's a real shame that you have to fight over your money even though you've already deposited so much!

I made a withdrawal request of €465 on April 4th and sent them the KYC documents as the site’s chat support instructed me to do, via email to [email protected] on May 6th. I have not received my funds in my account from the site. I have completed everything the site asked for. I need help. Thank you!

I made 2 deposits on 8th March 2025. Both are not credited to bluechip account. I contacted the bluechip through chat. But there was no response yet. Please find the attached proofs.
Deposit 1 - Rs. 5000 dated 8th March 2025.
Deposit 2 - Rs. 5100 dated 8th March 2025
Please kindly help me to get my money back. Thanks in advance