Complaint #205
BlueChip Casino
Remaining Balance Confiscated After Jurisdiction Change
5 hours ago
My account with BlueChip was opened on December 14, 2024. Shortly thereafter, I completed full verification. I have made multiple deposits and withdrawals through the platform.
I would also like to acknowledge the positive reputation and statements presented by BlueChip on AskGamblers.
On June 2, 2026, I lost access to the BlueChip website and received a message indicating that the site was unavailable. Since I still had a remaining balance in my account, I contacted customer support.
On June 4, 2026, BlueChip informed me that players from Bulgaria were no longer allowed to access the platform due to jurisdictional restrictions. I immediately requested information regarding the procedure for withdrawing the remaining balance from my account.
On June 5, 2026, BlueChip informed me that my account was active and that, following a domain change, access should be made through a new website address. However, the new domain was also inaccessible to me.
On June 7, 2026, BlueChip again confirmed that access from Bulgaria was restricted. Once again, I requested instructions regarding the withdrawal of my remaining balance.
On June 9, 2026, BlueChip informed me that my account had been blocked under Clause 2.3, which relates to restrictions concerning certain jurisdictions.
Shortly thereafter, BlueChip informed me that:
* my account had been permanently blocked;
* my balance had been frozen;
* the funds in my account were not eligible for withdrawal or refund.
I requested clarification as to what specific action on my part constituted a violation of Clause 2.3. No such clarification was provided.
In the subsequent correspondence, the operator stated only that the decision had been made in accordance with its internal procedures and Terms and Conditions, without identifying any specific violation or action on my part.
Over the years, I have experienced situations where operators have discontinued services for players from particular countries. In such cases, a procedure for paying out existing account balances has always been provided.
In this dispute, I do not challenge the operator's right to terminate access to my account if it believes such action is required by its rules or regulatory obligations. My dispute concerns solely the refusal to pay the remaining balance held in my account.
I kindly ask the AskGamblers team to assist in clarifying this matter and in securing the payment of the remaining balance held in my account. At the time my account became inaccessible, it contained a real-money balance of EUR 1,379.02, as shown in the attached account screenshot.
Thank you in advance for your assistance.
Attachments:
* Image file showing the message indicating that the website was unavailable;
* Three PDF files containing the complete correspondence related to this case.
* Screenshot of the account showing a real-money balance of EUR 1,379.02 immediately before the account became inaccessible.
I would also like to acknowledge the positive reputation and statements presented by BlueChip on AskGamblers.
On June 2, 2026, I lost access to the BlueChip website and received a message indicating that the site was unavailable. Since I still had a remaining balance in my account, I contacted customer support.
On June 4, 2026, BlueChip informed me that players from Bulgaria were no longer allowed to access the platform due to jurisdictional restrictions. I immediately requested information regarding the procedure for withdrawing the remaining balance from my account.
On June 5, 2026, BlueChip informed me that my account was active and that, following a domain change, access should be made through a new website address. However, the new domain was also inaccessible to me.
On June 7, 2026, BlueChip again confirmed that access from Bulgaria was restricted. Once again, I requested instructions regarding the withdrawal of my remaining balance.
On June 9, 2026, BlueChip informed me that my account had been blocked under Clause 2.3, which relates to restrictions concerning certain jurisdictions.
Shortly thereafter, BlueChip informed me that:
* my account had been permanently blocked;
* my balance had been frozen;
* the funds in my account were not eligible for withdrawal or refund.
I requested clarification as to what specific action on my part constituted a violation of Clause 2.3. No such clarification was provided.
In the subsequent correspondence, the operator stated only that the decision had been made in accordance with its internal procedures and Terms and Conditions, without identifying any specific violation or action on my part.
Over the years, I have experienced situations where operators have discontinued services for players from particular countries. In such cases, a procedure for paying out existing account balances has always been provided.
In this dispute, I do not challenge the operator's right to terminate access to my account if it believes such action is required by its rules or regulatory obligations. My dispute concerns solely the refusal to pay the remaining balance held in my account.
I kindly ask the AskGamblers team to assist in clarifying this matter and in securing the payment of the remaining balance held in my account. At the time my account became inaccessible, it contained a real-money balance of EUR 1,379.02, as shown in the attached account screenshot.
Thank you in advance for your assistance.
Attachments:
* Image file showing the message indicating that the website was unavailable;
* Three PDF files containing the complete correspondence related to this case.
* Screenshot of the account showing a real-money balance of EUR 1,379.02 immediately before the account became inaccessible.
Screenshot
