Complaint #68 BlueChip Casino

Verification issues and communication issues for withdrawal

By Dubbsman

2 years ago

Hello AskGamblers,

I'm filing this complaint today against BlueChip Casino as the verification process has been utterly confusing and I don't see it getting better going forward and not receiving my withdrawal. I hope with this complaint you guys can help mediate this process between me and Bluechip so the process can be smooth and less confusing. After requesting withdrawal of my winnings for $1522 I needed to Verify. Which of course is standard. I went through their verification and provided the information they asked for which became verified with a screenshot as proof which I can provide.

After becoming worried that my withdrawal was still pending I contacted support. They said I needed to verify, I told them I had already done that and provided a screenshot of the successful verification. After waiting 10 minutes I checked my verification page and it was no longer verified and live chat said it needed me to supply another payment method. They requested a bank statement for September which my bank only provides at the end of the month, After some back and forth with the live chat being the middleman with their verification team and a lot of automated responses I asked that if I wait until the bank statement will it be the last step and my funds would be released and until then would be safe, they said yes. I decided to wait.. The next day they sent me an email that I had a screenshot of stating I needed to complete the verification by uploading a bank statement OR a screenshot from online banking with my name and transactions to Bluechip visible which I can definitely provide. After clicking the link in the email it brings me to a 404 page..

I then visited the site manually to upload my screenshot and I saw an option for a transfer payment method, which hadn't been an option before (only bank card and crypto) I uploaded a PDF of my online banking but they declined it. I spoke to support again and after some back and forth with live chat, it was because it was password protected which is standard practice for downloading pdfs through online banking. When I set a password for them the option to upload this was gone, the only option was a bank card (which I have screenshots of) After sending them screenshots they said to upload a bank card (Which isn't what they were asking for) then just said their tech team would get back to me. The next day I received an email from their tech team with a case ID and all they stated was the same thing (upload a bank statement with the transaction including your name) I then uploaded a screenshot from my online banking with all of that information and they declined again stating it needs to include the transactions and name.. Even though it does.

AskGamblers, if you provide me an email I can send all of my screenshots and my online banking with the name and transactions visible (I'm unable to attach them to the complaint). I can also send Bluechip the same if they provide an email, they haven't responded to one support email I've responded to. They're live-chat gives me automated responses based on keywords and isn't providing any clarity. I just want to hear directly from Bluechip and the team responsible for this as the website has been buggy and live chat is no help. I'm sure this can be resolved fast as I have the information they requested in email and Live-Chat

Thank you AskGamblers, I look forward to hearing from you & Bluechip.

(My Deposits were made VIA Interact)

Disputed Casino BlueChip Casino

Reason Verification issues

Amount $1522

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Dubbsman,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BlueChip Casino

• Representative

2 years ago

Dear DUBBSMAN,

We are writing to address the concerns you've raised regarding your recent experience with BlueChip Casino. We appreciate your patience and cooperation.

We understand that the verification process may have seemed confusing at times. However, it is essential to clarify that our verification procedure is a standard practice, designed to ensure the security and integrity of our casino operations. Your cooperation in this process is crucial to maintain a secure gaming environment for all our valued players.

In your case, the key requirement was to upload the Bank Statement for September in PDF format, not blocked by the password, and with your name and deposits to our casino visible. We do not accept documents through chat, which is why we requested you to upload the necessary document via the verification tab. The temporarily blocked verification page you experienced was caused by updating it on our end, which was necessary to allow you to upload the correct documents. We regret any inconvenience this may have caused.

We want to highlight that your delay in receiving your withdrawal was primarily a result of repeated updates to the verification tab and the submission of inappropriate documents. We sincerely apologize for any frustration this may have caused and appreciate your understanding.

After careful checking of your account, we are pleased to inform you that your account has now been successfully verified, and your withdrawal request has been approved. Congratulations on your winnings!

We value your feedback about your recent experience at BlueChip Casino and are committed to ensuring a smooth and enjoyable gaming experience for you in the future. If you have any additional questions or concerns, please feel free to reach out to us via email, and we will be more than happy to assist you.

Best regards,
BlueChip Customer Care Manager

AskGamblers

• Support Team

2 years ago

Dear BlueChip Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BlueChip Casino Complaint Stats

Resolved 45 / 50

Avg. Amount $554

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

BlueChip Casino Complaints

See all complaints for this casino

Remaining Balance Confiscated After Jurisdiction Change

My account with BlueChip was opened on December 14, 2024. Shortly thereafter, I completed full verification. I have made multiple deposits and withdrawals through the platform.

I would also like to acknowledge the positive reputation and statements presented by BlueChip on AskGamblers.

On June 2, 2026, I lost access to the BlueChip website and received a message indicating that the site was unavailable. Since I still had a remaining balance in my account, I contacted customer support.

On June 4, 2026, BlueChip informed me that players from Bulgaria were no longer allowed to access the platform due to jurisdictional restrictions. I immediately requested information regarding the procedure for withdrawing the remaining balance from my account.

On June 5, 2026, BlueChip informed me that my account was active and that, following a domain change, access should be made through a new website address. However, the new domain was also inaccessible to me.

On June 7, 2026, BlueChip again confirmed that access from Bulgaria was restricted. Once again, I requested instructions regarding the withdrawal of my remaining balance.

On June 9, 2026, BlueChip informed me that my account had been blocked under Clause 2.3, which relates to restrictions concerning certain jurisdictions.

Shortly thereafter, BlueChip informed me that:

* my account had been permanently blocked;
* my balance had been frozen;
* the funds in my account were not eligible for withdrawal or refund.

I requested clarification as to what specific action on my part constituted a violation of Clause 2.3. No such clarification was provided.

In the subsequent correspondence, the operator stated only that the decision had been made in accordance with its internal procedures and Terms and Conditions, without identifying any specific violation or action on my part.

Over the years, I have experienced situations where operators have discontinued services for players from particular countries. In such cases, a procedure for paying out existing account balances has always been provided.

In this dispute, I do not challenge the operator's right to terminate access to my account if it believes such action is required by its rules or regulatory obligations. My dispute concerns solely the refusal to pay the remaining balance held in my account.

I kindly ask the AskGamblers team to assist in clarifying this matter and in securing the payment of the remaining balance held in my account. At the time my account became inaccessible, it contained a real-money balance of EUR 1,379.02, as shown in the attached account screenshot.

Thank you in advance for your assistance.

Attachments:

* Image file showing the message indicating that the website was unavailable;
* Three PDF files containing the complete correspondence related to this case.
* Screenshot of the account showing a real-money balance of EUR 1,379.02 immediately before the account became inaccessible.

58h left

€1,379

Withdrawal not processed since 22nd January 2026

Dear Askgamblers,
I am submitting formal complaint against bluechip casino for not processing my withdrawal of 10046 INR since 22/01/2026. Withdrawal status is 'Approved' only since submitted and no further progress on my withdrawal till the date.

Standard withdrawal timeframe mentioned on website is 30 minutes to 3 hours. Now it's 5 days since my withdrawal has no progress. Every time I contacted support on daily basis I have been told to wait only and when I asked for timeframe they are not able to provide me any timeline to resolve this issue.

Note: My account is fully verified and I did not availed any bonuses for my last deposit.

I also sent an email to complaint team but that email also remained unanswered. Attached all relevant screenshots here.

Resolved

₹10,046

Continuous Delay in Withdrawal Processing

Dear AskGamblers Team,

I am submitting this formal complaint against Bluechip Casino regarding the continuous and unjustified delays in processing my withdrawal requests.

I placed four withdrawal requests, starting from 24/08/2025, but none have been credited to my account to date. The pending withdrawals are as follows:
• ₹44,900/-
• ₹45,000/-
• ₹45,000/-
• ₹45,000/-

Total Pending Amount: ₹1,79,900/-

My account is fully verified, and I am a long-standing player at Bluechip Casino. These problems started only after I won a significant amount, after which my withdrawals have been deliberately delayed.

When I enquired with support, I was told that all four withdrawals could not be processed together, and they gave me a processing schedule:
• First withdrawal on 28/08/2025
• Second on 30/08/2025
• Third on 01/09/2025
• Fourth on 03/09/2025

However, despite waiting patiently, on 28/08/2025 none of my withdrawal requests were processed and no amount was credited. Upon contacting support again, I was told that the first withdrawal would only be processed on 30/08/2025, effectively pushing the date forward by 2 more days.

This is not the first time I have faced such an issue. Previously as well, Bluechip Casino failed to honor the promised withdrawal dates. Each time, when the due date arrives, the casino does not process the withdrawal and instead delays it further by an additional day or two. As a result, even a single withdrawal ends up taking more than 5–6 days.

The only explanation provided by support is “delays from the payment provider.” While an occasional delay may be understandable, the fact that every single withdrawal is continuously postponed with the same excuse suggests deliberate stalling on the part of the casino. Deposits are always credited instantly within minutes, but withdrawals face unnecessary obstacles.

This practice is misleading, unfair to players, and raises serious concerns about transparency and fair play.

I respectfully request AskGamblers to intervene and ensure that my pending withdrawals are processed immediately without any further delay. I am also ready to provide screenshots and screen recordings of my withdrawal requests, chat conversations, and transaction history as supporting evidence if required.

Resolved

₹179,900

Verification process is impossible

This casino is going beyond from making it possible to players to verify their accounts and therefore it's impossible to ever withdraw funds.

When I start the verification process, the identification phase works just as it should. I upload a photo of my ID and things work out - as they should.

Next phase is the verification of your payment method.

When the time comes to upload the copy / proof of the transaction, the verifying page breaks down. I can't choose anything, the page is totally blank, I can only press "Confirm" and that leads to absolutely nowhere, so the payment method never moves forward. (See the photos attached. One is when uploading ID, the other is when uploading payment proof.)

I have talked about this via chat to many different operators, and they all have been saying the same for the last few days: They're sorry, they see what they can do, and please be patient. So basically it means nothing happens.

I have received an e-mail two times that the verification page has been refreshed and should work now. That is absolute nonsense.

This loop has been going on for a few days now and the feeling of getting scammed is increasing.

Second matter is that I am unable to verify my phone number.

I have uploaded to my personal information my phone number (It's in Finland, so it starts with +358...)

I should be receiving a code via SMS, but again, nothing happens.

I contacted customer care about the issue. They told me that my "number doesn't exist" even though I have shown them documents sent by my mobile broadband provider, proving my phone number and identity.

They told me that they tried to call that number, but I believe that too is just nonsense. I have not blocked a single number on my phone. So again, it's impossible to verify phone number as well.

They asked me if I had another phone and phone number. I could only burst into laughter. Who has 2 personal phones and phone numbers?

I'm kindly asking them to fix this issue, and they have replied to me, but for now it's been a lot of talk - nothing more. Also another way to verify account would be acceptable, for example via sending documents via e-mail but I have not been offered this possibility - unlike almost every other S-tier casino does.

Rejected

Amount deducted not received

I made a deposit of 18400 on 23 May, but deposit failed & my amount was deducted from my account.

I was told by casino that I would receive refund within 6-7 business days but no solution.

On complaint to bank, the chargeback was created but was declined by beneficiary bank.

Upi transaction id: 105255952527

Provided all necessary information like transaction id & bank rejection of chargeback complaint to support staff but they keep on saying we didn't receive any amount.

Waiting for the solution.

Resolved

₹18,400

Payment delayed without any proper justification

I have deposited INR 500 in this casino Lucky. I manage to convert this 500 into 5600. Then I'll place a withdrawal request. First of all. They denied my Withdrawal stating that I have entered incorrect information again. I raise a new withdrawal request that request has been delayed more than the Timeframe of this casino. When I try to contact via live chat and mail, they said the payment method you have selected for Withdrawal is temporarily unavailable, so please select some other Withdrawal method. Only one withdrawal method is available for me in Fiat currency. So how can I use any other Withdrawal method And even I tried to withdraw my money by crypto currency they denied my withdrawal. Please help every time I try to contact them, they said your withdrawal will be approved in next 12 hours but
It's always in pending state, please help

Resolved

₹5,600

Again late my payments

This month I made some regular withdrawal. My made my bank account is for only casino income. Last week I made the withdrawal of 45k indian rupees. Amount received. But suddenly bank hold that amount due to a cyber crime complaint. This is the second time happening. Bluechip casino is not paying directly. They pay through 3rd party payment provider. This is wrong first. Now my payment is on hold due to bluechip casino payment provider wrong activities. If I want to prove, I need to travel 2000 miles. It's not possible. Can u provide me the money bluechip casino? It's completely your mistake.

Rejected

₹43,046

Request for Assistance Regarding Verification Delay and Pending Withdrawal at BlueChip Casino

Dear AskGamblers Support Team,

I hope you are doing well.

I am writing to request your assistance regarding a serious issue with BlueChip Casino. I have fully completed all KYC (Know Your Customer) document submissions as requested by the casino. However, despite my cooperation, my verification process is being continuously delayed without a clear reason or reasonable timeline.

Before winning a larger amount, I successfully withdrew smaller amounts multiple times without facing any verification problems. However, after winning ₹4.5 million rupees, the casino has now raised verification issues and blocked my withdrawal.

I understand that under AGCCS guidelines, I must wait for the casino’s internal investigation to conclude before submitting an official complaint. However, the casino has been delaying for an unreasonable period without completing the verification or providing clear communication.

I kindly request your advice and assistance regarding how I can proceed to protect my rights as a player and recover my legitimate winnings.

Thank you very much for your support and guidance.

23/04/2025

Rejected

₹4,500,000

Delayed payout and delayed verification

Hello Askgamblers Team, I have a problem with Bluechip Casino! My account has been fully verified since April 10, 2025! I made a profit on sports betting on April 12 and immediately requested a withdrawal! I didn't use a bonus for this bet, only real money! I immediately asked via live chat when it would be processed! Then they told me that I had to upload new documents to confirm my payment, even though my account was fully verified! I couldn't upload any new documents to my account because, as I said, my account is fully verified, so I sent them via live chat! 6 hours later, I asked again via live chat and suddenly they needed payment confirmation again, again from Skrill, and this time a bank statement from my Skrill account in PDF format! Over 24 hours have passed since then, but nothing has happened! They told me that the verification can take up to 24 hours, but that it's usually faster! I have lots of screenshots that I can use to prove everything! Please help me, as I've already deposited over €400! The payout is €700! I think it's a real shame that you have to fight over your money even though you've already deposited so much!

Resolved

€700

I made a withdrawal request of €465 on April 4th

I made a withdrawal request of €465 on April 4th and sent them the KYC documents as the site’s chat support instructed me to do, via email to [email protected] on May 6th. I have not received my funds in my account from the site. I have completed everything the site asked for. I need help. Thank you!

Resolved

€465