This casino is going beyond from making it possible to players to verify their accounts and therefore it's impossible to ever withdraw funds.
When I start the verification process, the identification phase works just as it should. I upload a photo of my ID and things work out - as they should.
Next phase is the verification of your payment method.
When the time comes to upload the copy / proof of the transaction, the verifying page breaks down. I can't choose anything, the page is totally blank, I can only press "Confirm" and that leads to absolutely nowhere, so the payment method never moves forward. (See the photos attached. One is when uploading ID, the other is when uploading payment proof.)
I have talked about this via chat to many different operators, and they all have been saying the same for the last few days: They're sorry, they see what they can do, and please be patient. So basically it means nothing happens.
I have received an e-mail two times that the verification page has been refreshed and should work now. That is absolute nonsense.
This loop has been going on for a few days now and the feeling of getting scammed is increasing.
Second matter is that I am unable to verify my phone number.
I have uploaded to my personal information my phone number (It's in Finland, so it starts with +358...)
I should be receiving a code via SMS, but again, nothing happens.
I contacted customer care about the issue. They told me that my "number doesn't exist" even though I have shown them documents sent by my mobile broadband provider, proving my phone number and identity.
They told me that they tried to call that number, but I believe that too is just nonsense. I have not blocked a single number on my phone. So again, it's impossible to verify phone number as well.
They asked me if I had another phone and phone number. I could only burst into laughter. Who has 2 personal phones and phone numbers?
I'm kindly asking them to fix this issue, and they have replied to me, but for now it's been a lot of talk - nothing more. Also another way to verify account would be acceptable, for example via sending documents via e-mail but I have not been offered this possibility - unlike almost every other S-tier casino does.
