Blocked Account & no money

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BlueChip Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dear BAAZIGAR29!

We adhere to T&Cs as a fundamental part of our casino. We never block Game Accounts without sufficient reasons. After reviewing all the info in your case, we would like to explain everything in detail.

We use a standard step-by-step verification system. Our security department keeps all cases when the system signals any mismatches under close control. Unfortunately, your account has not passed KYC verification. That's why we have considered it as a high-risk account. You can find all the rules that regulate such cases on our site via this link: rule 4.4, rule 5.3, rule9.7 General T&C.

As a result of further verification, our specialists discovered several duplicates linked with your account (rules 3.3, 3.4, 9.6). Moreover, we found suspicious activity and usage of forbidden betting strategy on related accounts. We do not accept the use of any strategies during the game. It's also strictly prohibited by our rules: 9.5, 10.1 General T&C and 1.7 Sport Bonus Rules.

Due to all the mentioned details, our team decided to terminate our cooperation. BlueChip casino provides players with the most fair game conditions. For our players' part, we expect strict adherence to our T&C. We're sad that our cooperation end like this. We hope that this detailed explanation help you understand why we acted this way.

Please check all the mentioned rules below:

General Terms and Conditions

4.4. You must provide us with all information that we may request in order to manage Your Account, verify your identity or the source of the funds deposited to Your Account. You must provide this information within 30 calendar days after the request is made. We reserve the right to freeze funds on Your Account until you provide the documents and information we requested. In case you fail to provide the information requested for verification of your identity within 30 calendar days after the request is made, we reserve the right to restrict your ability to make transactions with Your Account and participate in games on the Website until you provide the documents and information we requested.
Source: https:­//b­lue­chi­p.i­o/g­ene­ral­-te­rms­-co­ndi­tions

5.3 By registering an account on this Website you warrant that you have provided us with true and complete information as requested in the registration form.
Source: https:­//b­lue­chi­p.i­o/g­ene­ral­-te­rms­-co­ndi­tions

9.7. In case the Company considers a customer as a high-risk customer due to the results of checks and verifications performed by the Company according to anti-money laundering requirements and regulations, the Company reserves the right, in its sole discretion, to block account or freeze the funds on the account.
Source: https:­//b­lue­chi­p.i­o/g­ene­ral­-te­rms­-co­ndi­tions

3.3 Your account with the Website must be registered in your own and correct name. Only one account per person, per household / address, per phone number / email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as “Duplicate Accounts.” You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:
3.3.1 Each action performed using a Duplicate Account is considered void.
3.3.2 Any promotions that the Duplicate Account has participated in will be cancelled.
3.3.3 Any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company.
3.3.4 The duplicate account will be closed without an option to reopen it.

3.4 We reserve the right to cancel bets, reject bonuses of any kind, cancel participation in any promotion, as well as permanently ban any customer from the bonus / promotion program of the Website at our sole and absolute discretion in case you opened Duplicate Account. The Company reserves the right to apply some or all above measures or not apply some of measures against Duplicate Accounts in particular cases at its sole and absolute discretion.
Source: https:­//b­lue­chi­p.i­o/g­ene­ral­-te­rms­-co­ndi­tions

9.6 The Company reserves the right to suspend your access to the Website’s services or block your account without prior notice in the event that you are suspected of participating in a fraudulent, illegal, or improper activity. In that case, the Company does not have any responsibility for returning or compensating the funds that remain in your account balance.
Source: https:­//b­lue­chi­p.i­o/g­ene­ral­-te­rms­-co­ndi­tions

9.5 We reserve the right from time to time to conduct a game play review/review the customer`s gaming activity. If upon such a review it appears that the customer violates the Company’s Anti-Fraud Policy (paragraph 10 of the present Terms&Co­ndi­tions), we reserve the right to revoke the entitlement of such customer to any promotions awarded, to void any winnings obtained from the promotion, to prevent entitlement to other promotions or to suspend the account.
Source: https:­//b­lue­chi­p.i­o/g­ene­ral­-te­rms­-co­ndi­tions

10.1 The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. The Company considers the following - actions as fraudulent including, but not limited to:
- participating in any type of collusion with other players;
- development and use of strategies aimed at unfaithful bonus abuse;
- fraudulent actions against other online casinos or payment providers;
- use of stolen cards;
- creating more than one account in order to get advantage from the Company’s promotions;
- provision of incorrect registration data;
- provision of counterfeit documents.
Source: https:­//b­lue­chi­p.i­o/g­ene­ral­-te­rms­-co­ndi­tions

Sports Betting Rules:

1.7. We reserve the right, but without obligation, to void any bet that was placed with incorrect odds (out of sync with the general market and/or erroneous), or to re-adjust such bets at its own discretion, in accordance with correct odds. The odds will be considered incorrect (out of sync with the general market and/or erroneous), if they correspond to at least one of the following criteria:
a) the odds simultaneously create an arbitrage situation with other odds offered by the Company or other bookmakers worldwide.
Source: https:­//b­lue­chi­p.i­o/s­por­ts-­bet­tin­g-rules

Also Provide Me I Want to Know Which Illegal Activity I did.

Dear AskGamblers Complaint Team,

We have provided all the requested info via email.

Our team always follows and refers to the Terms and Conditions of our casino. Therefore, we hope that all the provided documents will help you in solving this complaint.

If you need additional information from our side, please let us know. Looking forward to your reply.