Complaint #28
BlueChip Casino
Big win confiscated due to unproved violation of terms
3 years ago
Sir/ madam,
I have made a deposit of 1000 and started playing in blue-chip. And I won 200000+ in aviator. After that, I make a withdrawal of my money. Bluechip makes a verification process. I have verified my all docs through bluechip and through email as per their instruction.
After 10 days they declared me as a duplicate account and blocked my account. But I don't have any duplicate accounts and my family also don't have the bluechip account.
So I made a complaint to you please give me my money back.
I have attached all emails screenshot and id details
Dear SUJEETB8,
Thank you for bringing your concern to our attention. We have conducted a thorough investigation regarding your account and would like to inform you that your account has been blocked due to a violation of our casino's rules. We found that you have a duplicate account, which is strictly prohibited according to our General Terms and Conditions.
During our investigation, we discovered that the user of the duplicate account was using the same device as another player, which is a clear violation of our rules. Therefore, we had to confiscate any winnings obtained on the duplicate account, reverse any processed withdrawals, and close the duplicate account without an option to reopen it.
We understand that this may be frustrating for you, but we must ensure that all our players adhere to our rules and regulations to maintain a fair and secure gaming environment.
We would like to remind you that we reserve the right to suspend your access to our website's services or block your account without prior notice if we suspect you of participating in any fraudulent, illegal, or improper activity. In such cases, we are not responsible for returning or compensating the funds that remain in your account balance.
General T&C:
3.3 Your account with the Website must be registered in your own and correct name. Only one account per person, per household / address, per phone number / email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as “Duplicate Accounts.” You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:
3.3.1 Each action performed using a Duplicate Account is considered void.
3.3.2 Any promotions that the Duplicate Account has participated in will be cancelled.
3.3.3 Any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company.
3.3.4 The duplicate account will be closed without an option to reopen it.
3.4 We reserve the right to cancel bets, reject bonuses of any kind, cancel participation in any promotion, as well as permanently ban any customer from the bonus / promotion program of the Website at our sole and absolute discretion in case you opened Duplicate Account. The Company reserves the right to apply some or all above measures or not apply some of measures against Duplicate Accounts in particular cases at its sole and absolute discretion.
9.6 The Company reserves the right to suspend your access to the Website’s services or block your account without prior notice in the event that you are suspected of participating in a fraudulent, illegal, or improper activity. In that case, the Company does not have any responsibility for returning or compensating the funds that remain in your account balance.
If you have any further questions or concerns, please do not hesitate to contact our customer support team, and they will be happy to assist you.
Best regards,
BlueChip team.
Thank you for bringing your concern to our attention. We have conducted a thorough investigation regarding your account and would like to inform you that your account has been blocked due to a violation of our casino's rules. We found that you have a duplicate account, which is strictly prohibited according to our General Terms and Conditions.
During our investigation, we discovered that the user of the duplicate account was using the same device as another player, which is a clear violation of our rules. Therefore, we had to confiscate any winnings obtained on the duplicate account, reverse any processed withdrawals, and close the duplicate account without an option to reopen it.
We understand that this may be frustrating for you, but we must ensure that all our players adhere to our rules and regulations to maintain a fair and secure gaming environment.
We would like to remind you that we reserve the right to suspend your access to our website's services or block your account without prior notice if we suspect you of participating in any fraudulent, illegal, or improper activity. In such cases, we are not responsible for returning or compensating the funds that remain in your account balance.
General T&C:
3.3 Your account with the Website must be registered in your own and correct name. Only one account per person, per household / address, per phone number / email, and per IP address is allowed. Any other accounts that are opened on the Website will be considered as “Duplicate Accounts.” You must not attempt to open a Duplicate Account, including by providing false or alternative credentials. If you open or attempt to open any number of Duplicate Accounts we reserve the right to close some or all of your accounts without any compensation and apply the following sanctions:
3.3.1 Each action performed using a Duplicate Account is considered void.
3.3.2 Any promotions that the Duplicate Account has participated in will be cancelled.
3.3.3 Any winnings obtained on the Duplicate Account will be void. Any processed withdrawals will be reversed and will be owed back to the Company.
3.3.4 The duplicate account will be closed without an option to reopen it.
3.4 We reserve the right to cancel bets, reject bonuses of any kind, cancel participation in any promotion, as well as permanently ban any customer from the bonus / promotion program of the Website at our sole and absolute discretion in case you opened Duplicate Account. The Company reserves the right to apply some or all above measures or not apply some of measures against Duplicate Accounts in particular cases at its sole and absolute discretion.
9.6 The Company reserves the right to suspend your access to the Website’s services or block your account without prior notice in the event that you are suspected of participating in a fraudulent, illegal, or improper activity. In that case, the Company does not have any responsibility for returning or compensating the funds that remain in your account balance.
If you have any further questions or concerns, please do not hesitate to contact our customer support team, and they will be happy to assist you.
Best regards,
BlueChip team.
BlueChip Casino Complaint Stats
Resolved
45 / 50
Avg. Amount
$554
Avg. Complaint Duration
7 days
Avg. Response Time
2 days
Screenshot
