Hi Team,
I have been successfully depositing and withdrawing the funds from BlueChip Casino. But my two UPI deposits using the Paytm platform have not been credited for more than 10 days now. OP numbers given for my case by BlueChip chat support are OP-140380 - 17th Oct for INR 500
OP-140704 - 18th Oct for INR 1000.
The transaction details and confirmation screenshots with UPI reference number has been provided to Bluechip casino 10 days back. I have been following up everyday since then but there is no ETA on when the deposits will be issued.
I have requested a callback and there manager promised me that I will be provided with an update within 24 hours but I have received no communication. Chat service help and manager both are saying that there are issues with payment partner and they don't have any idea how much time it will take to resolve the issue.
Please help me with these 2 deposits of 1500 INR in total.
Complaint Info
Dear Prakhar1790,
We sincerely apologize for the long delay.
Your deposits have been successfully credited to your account.
Best regards,
BlueChip Customer Care Manager.
AskGamblers
Dear @Prakhar1790,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Hi Team,
The issue has been resolved successfully. Amount has been credited to the account. Thanks for the quick resolution.
Regards
Prakhardeep
AskGamblers
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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