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Big5casino - Waiting 8 days for withdrawal of 4094 Euro

REJECTED

Complaint Info

Disputed casino

Big5casino

Amount

€ 4094

Alashtar.Salibi Netherlands
Posted on October 12, 2021

I made a withdrawal since 3 October and sent all my documents 3 times which they ask again and again for same documents.


Payment isn’t done and they say always as soon as possible we will review your documents and that they can’t pay until verification is done,

I sent my bank statement and credit card statement, ID and proof of income. Photo of credit card and bank card.

Everything is fine even proof of my income payment.

But still not verified and solved

AskGamblers
Posted on October 18, 2021

Dear all,

This complaint has been reopened as per Big5casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on October 18, 2021

Dear Alashtat,

We are sorry that you needed to write this complin.

After checking your account we could see that a few documents are missing to complete your KYC process and on the 13th of October we have sent you an e-mail with the list of documents that we are missing from you.

Since we need to follow strict Anti Money Laundry laws to be able to process payouts we need to verify our player's accounts.

Please be so kind to check your e-mail and provide us with your documents and we are sure that together as a team we will verify your account.

Best regards
Big5Casino Complain Team

AskGamblers
Posted on October 18, 2021

Dear @Alashtar.Salibi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Big5casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

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