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Big5casino - Verification stalling

RESOLVED
Complaint Info
Disputed casino Big5casino
Reason Verification issues
Amount € 1850
Deryamia Netherlands Message
Posted on January 9, 2020

Hello, I am now already waighting for 2 weeks that they are gonna review my account. I have sent them all the proper documents twice already I want t to withdraw 1850 euro but why are the stalling for the verification? I have sent emails and the told me that there financial department is on it and that is now almost 2weeks ago and I am not getting any response from them. I need your help please. I have spent a lot off money in this casino but when you win something you get no answer from them is no joke, it’s real money.

Deryamia Netherlands Message
Posted on January 13, 2020

And today it is 18 days ago that I have sent all the documents to you twice already and I stil need to hear from this casino ..this is realy rediculeus how come is this taking so long if you spent money there it is oké but when you need somthibg from them it can takes weeks ,.i advice to everyone don’t spent your money in this casino ..

Posted on January 14, 2020

Hello,

Just confirming that we have received your request and working on the best possible resolution.

Please, allow the relevant teams some time to perform the necessary checks.

We will get back to you shortly.

Sincerely,
Big5casino Management team

Deryamia Netherlands Message
Posted on January 15, 2020

Stil not hear from them so verification still stalling don’t now what this casino is doing..start to think that it is a shady casino don’t spent your money in this casino

Posted on January 17, 2020

Dear Player,

Kindly be informed that as per update from our KYC department your account is successfully verified.

Furthermore, our Financial department have checked and reported that at the moment there is no pending withdrawal at your account.

If you need more information, please do not hesitate to address it directly to our customer support team.

Sincerely,
Big5casino Management team

AskGamblers
Posted on January 17, 2020

Dear @Deryamia,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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