On november 14th 2018 i won 1200 € in the big5casion (no bonus taken), 700€ at RedRakes Viva Las Vegas slot and 500 € at NetEnt's Double Stacks. On november 17th 2018 my withdrawal request was approved. I recieved an e-mail from the support team with the information that they split up the payout in two parts of 600€. the first payment should be there within 5 business days.... but it was not! i asked the support for several times now. they asked me for bank statements to start an investigation... nothing happened! just excuses! yesterday the second payment should have been there, but... nothing happened! i still have no single cent from the 1200 € i won.