the amount in dispute here is €7,050.
I originally paid in €300 and made it to €7,050. I have then requested the payment. This on 09.02.2021.I have uploaded all the required documents. Lastly, a bank confirmation was required, which I had to get extra from my bank.
The background: I deposited with with online banking. The casino then wanted to see the bank card (front and back). However, I do not have a bank card for my bank account. I have thereupon a confirmation of my bank to present that just no bank card is present. I received the confirmation from my bank after several days. Then I sent the last document for verification. This was already a few days ago. Now I hear nothing more.
Due to the many other complaints, I assume extra slow processing. Also because of the high profit.
Another problem is that my bank account changes to 26.02.2021. From this date, this bank account no longer exists, as I have a new bank account. I fear here further problems on the part of the casino and would be glad if AskGamblers could mediate and help me with the matter. If you need any documents, I will be happy to provide them.