I withdrew 5000 euros from Big5Casino on the 2.9.2020. My documents have been verified and still the payment hasn't left for my account. The casino states that withdrawals take 48 hours but it has been exceeded. I asked about the payment if it has already left for my bank account but it is still in process even though all my documents are verified and many days have surpassed. I would like to resolve this matter as fast as possible. Live chat didn't really help they just assured me they are processing and i should be patient even though the payment is late.
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