Complaint #104 Big5casino

Delayed payment for 5 weeks

By jvarelas87

3 years ago

I had an approved withdrawal for $2935.01 on the 24th of march and apart for one email that in my opinion is just a stalling tactic, I have not received any updates on it nor have I received any money in my bank.

"We deeply apologize for the recent delay in processing your payouts. A human error caused the issue, and we're working diligently to resolve it as quickly as possible over the next days. We understand the inconvenience this may have caused and appreciate your understanding and patience during this time.

As a token of our appreciation, we've added a special gift to your balance. It's our small way of showing how much we value your loyalty and support.

We'll keep you updated on the progress of the situation, but for now - please relax and sit back - as we are taking this problem away from you, and solving it for you!

Thank you for choosing our casino, and we look forward to providing you with an even better gaming experience in the future."

----

I'm tired of waiting for this win so I have chosen to make a complaint in hopes of expediting the payment to me.

Disputed Casino Big5casino

Reason Delayed payment

Amount $2935.01

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

2 years ago

Dear Big5casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

jvarelas87

• 1 reviews

2 years ago

I still can't find a $2935 payment. If it was done in smaller payments I won't have recognised it so could you tell me how many payments were sent and what each one was and I'll look for them inn my banking and confirm that they are there or not.

AskGamblers

• Support Team

2 years ago

Dear @jvarelas87,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Big5casino Complaint Stats

Resolved 56 / 66

Avg. Amount $1,716

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

Big5casino Complaints

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Casino does not process withdrawal 5000 Euro

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I made a deposit aprll 27th. The deposit was 30€ and I won 200.05€

All the answers have received look like this:

"Dear < first name removed >,

Thank you for your e-mail.

To begin with, please accept our sincere apologies for any inconvenience this event has potentially caused you. We understand how frustrating it can be to experience such delays and we want to assure you that we are actively working on a solution to resolve this matter for you as soon as possible.

I would like to take this chance to point out that we understand the prompt payouts are an essential part of your gaming experience and it is in our best interest for you to receive your funds accordingly.

With that being said, rest assured that we are doing everything in our power to ensure a satisfactory solution for you and we will certainly contact you as soon as we have any additional information.

Your patience and understanding have been greatly appreciated.

Let us know if you have more questions regarding your account, we are happy to help you!

Sincerely,

Lisa

Big5Casino Player Support

Big5 Casino

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