Lucky Spins Casino - Beyond Delayed Payment

So. I won 100USD with a bonus. I went over the wager requirement and wanted to withdraw my money. So, i had to deposit 25USD to be able to withdraw via VISA (a verification procedure i quess). I requested the withdraw, and started waiting to get the money (they say it takes something like a few days) I sent my documents, they answered me back "we will contact you after verification", they never did, even though i've spoken with their representive in the chat box, and he told me it was verified. So, i've been now waiting for my money for over 3 and a half months, contacting their chat representive many many times, always getting the same answer "yes you will be paid in 48 hours" or "you will be paid in 72 hours" etc.. As of like a month ago, they started making excuses like "we've been facing technical issues with our 3rd party payment processor. They also never respond to email, which the chat representive often asks to contact. Also, i can't call them, beause i live in Finland and it would be super expensive. I'm really tiredof fighting with this casino, and i just want to get my winnings + my own money back (the 25USD i deposited to be able to withdraw). The total withdraw amount is 125USD.

I have been waiting since Sept. 27 for payment. No answer to emails. I was told over and over again I would receive it last week, the week before. NOTHING. Now there is no way to call, website is not working, no way to chat. It is like they are gone. PLEASE help. Emails go unanswered. This is not right. Thanks, Judy

I have a $400 withdrawal still pending after several weeks and I haven't heard back from the casino after several email attempts trying to confirm they have all my required documents. Whenever I contact Live Chat they say the casino is having technical issues and then disconnect. Can you please assist?

Customer service just gives you the run around I've been waiting over a week for my payment and live chat keeps giving the excuse that there having tecnical issues and as soon as there fixed they will process my payout and they will email me.then I called them and on Tuesday of last week and they said I would have it in 4 days so now it Monday 11/09/15 and still nothing that that still having issues that to give them 3 more days and this is that guy Scott in live chat it's like he lives there he is always there 24/7.I've been waiting long enough for them to process my winnings and I did not use there bonuses just my money straight cause with there bonus it's almost impossible to win cause you have to wager 49 to 50 times the bonus so all I want is my winnings and I'm done with this casino I don't recommend this casino to anybody bad service.they owe me $300 and I would appreciate it if they took care of this asap.thank you.

I have been waiting months for my withdrawal and have sent countless emails with no reply. When i finally get on to someone in live chat they keep advising me that since my withdrawal I haven't deposited any money and i said i wont deposit unless i know i can withdrawal when i win. But they keep pushing me saying it wont get processed until i keep depositing. In the rules and regulations it states that is won on a bonus you must depsoit in order to receive your money and i have done just that. But they keep saying it has.to keep active always so more deposits.

I have been waiting for over a month for payment on my second withdrawal. Almost a month on the third. They tell me it is sent. Then they tell me they are having problems with the processor. Then they say it was sent again. then they say wait a week. The option to withdraw was bank wire. no bank wire. It has to go to UPAY card. Then I said the fees are so high here. Then they said they can send back to my credit card. Now I don't know what is going on. I am afraid if I sent this they will not send anything. But I never get any answers to my emails. Cannot call the phone always goes busy. I don't know what to do. think I have been scammed. Thanks, Judy

I won money at Lucky spins casino back on 7/31. Submitted my docs and got approved. As of today, I have still not been paid, Emailed customer service so many times, i can't even remember. Got mostly ingnored and then when they did reply, keep telling me my withdrawal was proccessed and I would get it soon. Nothing happened so I tried live chat only to be told the same things. Told me they had a new proccesor and it would be further delayed. Then, I emailed again on 9/8 and this is what they told me,"Your winnings will be given to you in your card, we have already processed that to your card however we have just started that method so money will take approx 10 days to hit your account" This is now 9/26, it still shows "pending" since 9/9 on their site and no one will respond to any more emails. I will NEVER play here again, I just want the money I won fair and square. This is the worst customer service, and I use the term loosley, that I have ever encountered. They have done nothing but lie to me and continue to ignore me. I sent 2 more emails on 9/25 and of course, no reply.After many, many tries, I got this reply Hello Debbie, You need to wait 3 more working days and i am ensuring you that you will get your moeny with a free chip with no max cash out as we promised you. Scott Lucky spins Casino That was on 10/2. Still nothing. They just keep saying 10 more days, 3 more days, 48 hrs, it just goes on and on... I am so tired of this whole ordeal and just want my money. If anyone know what else I can do or lend a hand, let me know!

On Aug 8/2015 I won $234.00 in slots. I requested a withdrawal and sent all the required documents. After waiting the maximum payout period, I started to inquire about the status of my pay. That's when I got all kinds of excuses. It is obvious they do not intend to pay.