Complaint #15 Betworld Casino

Large delay

By utente0809

5 years ago

Dear Askgambler,
I’m writing to you regarding an unpleasant situation I’m experiencing on a well known betting platform: betworld.com.
On December 4th 2020 I requested a withdrawal through MasterCard Circuit equal to the sum of 3000€ that I’ve never received.
I immediately asked for information to betworld assistance and they guaranteed they made the payment regularly.
At that point I contacted my bank, they replied they could see the instance of payment, which however appears rejected on 11th of December, since betworld used a method to send the money not supported by my bank.
They also stated that the money has never left betworld.com since the system of my bank never confirmed the transaction.
They further explained that in these cases MasterCard blocks the sum for seven days at the end of which immediately recredits to the sender.
I tried to contact betworld multiple time without success. They keep asking me the ARN code of said transaction that anyone can't provide me since the transaction never took place.
I asked an acquittance from their part but they only provided a screenshot of their dashboard which marks the payment as “issued” which per se proofs nothing.
They also keep delaying my claim asking to wait indefinitely until the money appears on their accounts.
It’s been more than one month, no transaction needs that much time to be completed.
I kindly ask you to intercede for me since my requests now are being ignored.

If you need any additional detail feel free to contact me.
Thank you in advance for your assistance.

Summing up:

- 4/12/2020 withdrawal request 3000 € (Annex A)
- 18/12/2020 I ask for assistance and forwarding of payment screens provided by Betworld to N26 (attachment B)
- 19/12/2020 N26 asks for the ARN code, which world never wanted to provide me (attachment C-D)
- in the meantime I also tried to contact mastercard, which says it cannot intervene for these problems
- 31/12/2020 N26 announces that the withdrawal has been reversed (attachment E)
- to date it is not yet known where my money is (attachment F: December statement N26)

Best regards

Disputed Casino Betworld Casino

Reason Delayed payment

Amount €2998

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

Unfortunately, both sides involved in this dispute did not manage to reach a satisfactory resolution. At this point we have no other option but to close the case as Unresolved.

Once the issue gets resolved and we get informed about it, we will mark the case accordingly.

We thank both sides for their understanding.

Betworld Casino

• Representative

5 years ago

Hello,

as stated we are trying to get a response from our payment provider but cannot provide additional information as of yet.
Once we get a statement from them we are happy to share it with the client through the ongoing email conversation.

We think it would be best to close this threat since no solution is available at this stage and we are in touch with the customer through email anyway and can provide information upon receipt.

Best regards,

Your Betworld Customer Support Team

AskGamblers

• Support Team

5 years ago

Dear Betworld Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

utente0809

5 years ago

I contacted MasterCard and that’s what they said.
Mastercard is an intermediate from my bank to you and as a private citizen I have no right to contact them except for emergency cases - e.g. a lost or stolen card. In every other scenario the issuer must contact them to ask further informations. They can’t authenticate my identity from the progressive number you provided me.
You and only you have the authority to file a formal request and provide all the necessary information about the payment you issued.
To contact them should have been your concern from the start since my bank denies any involvement and a long time customer finds himself in this situation.

I hope to hear from you soon

Best regards

Betworld Casino Complaint Stats

Resolved 1 / 4

Avg. Amount $2,768

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

Betworld Casino Complaints

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I recently opened account with Betworld. Com and must say with all the reports I found my experience to be good with the games they provide and hope when resolved can continue playing. I deposited funds no problem to my account with bank card. After this I had a good win and went to withdrawn funds from my account that I used to deposit to account.

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If further information is needed please don’t hesitate to contact me. The amounts that were made from my account to be paid to my bank card was €400 and second withdrawal was €1000

Kind regards ,

Superfly6912

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