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Betworld Casino - Account access denied after requesting a payout

Complaint Info
Disputed casino Betworld Casino
Reason Account closure
Amount € 2200
Posted on February 22, 2017

Hi my name is Adriano < surname removed >

I am costumer of betworld from several months and made lots of deposits and payouts and never have any problems with them.

But today i was playing since morning and i have won several times and made some payout requests but after a while i keep playing and i cancel some pending payouts to continue playing. In the afternoon i was playing gonzo's quest slot and I have required a payout of 2000€ and continue playing with the remain money that I have in my account. Suddenly the 2000€ appeared on my available balance and I tought that the casino site were having any problem so I exit the game and made the request again.

After 5 minutes the same thing happened and I decided to log out and refresh the browser.

When I try to log on again I can't because says that my username or password were wrong. I don't have changed my password and now I don't have access to my account

Can you please say to me what's happening?

I'm very worried about this and I have 2200€ of balance

Please give me an answer the most quickly possible

Posted on February 25, 2017

Dear Betworld Casino,

Please let us know if there's some update regarding this case.

Posted on March 3, 2017

This complaint has been reopened as per Betworld Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Dear @AdrianoRafael,

AskGamblers Complaints Team have been informed by Betworld Casino management that your issue is successfully resolved. Please confirm so that we could close this case accordingly. Please keep in mind that in case you fail to provide feedback within the given 96-hours time frame available for response we will consider your complaint as resolved and it will be closed accordingly.

Thanks for your cooperation.

Posted on March 5, 2017

Yes, it's solved. Someone try to access my account and betworld can solve the problem. I am very happy with this casino, they proof once more that they are a Trusted Casino and Website

Thank you for all your help

Posted on March 5, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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