Complaint #2 Betworld Casino

Account access denied after requesting a payout

By Adriano R.

9 years ago

Message on forum

Hi my name is Adriano < surname removed >

I am costumer of betworld from several months and made lots of deposits and payouts and never have any problems with them.

But today i was playing since morning and i have won several times and made some payout requests but after a while i keep playing and i cancel some pending payouts to continue playing. In the afternoon i was playing gonzo's quest slot and I have required a payout of 2000€ and continue playing with the remain money that I have in my account. Suddenly the 2000€ appeared on my available balance and I tought that the casino site were having any problem so I exit the game and made the request again.

After 5 minutes the same thing happened and I decided to log out and refresh the browser.

When I try to log on again I can't because says that my username or password were wrong. I don't have changed my password and now I don't have access to my account

Can you please say to me what's happening?

I'm very worried about this and I have 2200€ of balance

Please give me an answer the most quickly possible

Disputed Casino Betworld Casino

Reason Account closure

Amount €2200

Discussion

AskGamblers

• Support Team

9 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

AdrianoRafael

• Portugal • 1 reviews

9 years ago

Yes, it's solved. Someone try to access my account and betworld can solve the problem. I am very happy with this casino, they proof once more that they are a Trusted Casino and Website

Thank you for all your help

AskGamblers

• Support Team

9 years ago

This complaint has been reopened as per Betworld Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Dear @AdrianoRafael,

AskGamblers Complaints Team have been informed by Betworld Casino management that your issue is successfully resolved. Please confirm so that we could close this case accordingly. Please keep in mind that in case you fail to provide feedback within the given 96-hours time frame available for response we will consider your complaint as resolved and it will be closed accordingly.

Thanks for your cooperation.

AskGamblers

• Support Team

9 years ago

Dear Betworld Casino,

Please let us know if there's some update regarding this case.

Betworld Casino Complaint Stats

Resolved 1 / 4

Avg. Amount $2,768

Avg. Complaint Duration 6 days

Avg. Response Time 3 days

Betworld Casino Complaints

See all complaints for this casino

Betworld has went offline with 3000 eur of my funds

Hi, betworld has gone offline with 3000 eur of my funds. They went offline 01.01.2022 They never provided a real withdrawal method available in Norway. I had no real chance of withdrawing due to this. I hope with this post I can come in contact with the owners of betworld. Do this before further action. These funds are mine and I have a right to claim them. Hope askgamblers can help me here. I would appreciate that very much.

Unresolved

€3,000

Delay to refund winnings back to account

Dear Askgamblers. Can I ask please for your support I’m having that my winnings that were paid out and refused by my bank as with card to card transactions and my bank refunded this money back to payment provider online solutions BV on the 03th February.

I recently opened account with Betworld. Com and must say with all the reports I found my experience to be good with the games they provide and hope when resolved can continue playing. I deposited funds no problem to my account with bank card. After this I had a good win and went to withdrawn funds from my account that I used to deposit to account.

On the 03th February, I contacted my bank and they informed me that they refused transaction and sent payment back to payment provider online solutions BV with reference numbers that were provided to me in relation to said transaction.

Since the 04th of February and to this present day the 15th February it now seems like I’ve hit a brick wall and now feel that this money will or might not be refunded back onto my account. I have contacted Betworld daily and they asked from me to contact my bank of which I did and sent all information from my bank to say that they refused the transaction and provided them with reference numbers that would be clearly seen on the transaction made back marked with these numbers. I really hope something fairly can be done and as I freely deposited with no problems that withdrawing would indeed be the same way. I have no problems as they sent money but my bank refused this transaction as it was card to card and they don’t provide this facility.

I feel I have provided more than enough information to indicate the funds were processed but my bank refused and sent them back and would have thought that this would clearly shown on the system with the reference numbers provided by me and this money would indeed be refunded back onto my account.

If further information is needed please don’t hesitate to contact me. The amounts that were made from my account to be paid to my bank card was €400 and second withdrawal was €1000

Kind regards ,

Superfly6912

Unresolved

€1,400

Large delay

Dear Askgambler,
I’m writing to you regarding an unpleasant situation I’m experiencing on a well known betting platform: betworld.com.
On December 4th 2020 I requested a withdrawal through MasterCard Circuit equal to the sum of 3000€ that I’ve never received.
I immediately asked for information to betworld assistance and they guaranteed they made the payment regularly.
At that point I contacted my bank, they replied they could see the instance of payment, which however appears rejected on 11th of December, since betworld used a method to send the money not supported by my bank.
They also stated that the money has never left betworld.com since the system of my bank never confirmed the transaction.
They further explained that in these cases MasterCard blocks the sum for seven days at the end of which immediately recredits to the sender.
I tried to contact betworld multiple time without success. They keep asking me the ARN code of said transaction that anyone can't provide me since the transaction never took place.
I asked an acquittance from their part but they only provided a screenshot of their dashboard which marks the payment as “issued” which per se proofs nothing.
They also keep delaying my claim asking to wait indefinitely until the money appears on their accounts.
It’s been more than one month, no transaction needs that much time to be completed.
I kindly ask you to intercede for me since my requests now are being ignored.

If you need any additional detail feel free to contact me.
Thank you in advance for your assistance.

Summing up:

- 4/12/2020 withdrawal request 3000 € (Annex A)
- 18/12/2020 I ask for assistance and forwarding of payment screens provided by Betworld to N26 (attachment B)
- 19/12/2020 N26 asks for the ARN code, which world never wanted to provide me (attachment C-D)
- in the meantime I also tried to contact mastercard, which says it cannot intervene for these problems
- 31/12/2020 N26 announces that the withdrawal has been reversed (attachment E)
- to date it is not yet known where my money is (attachment F: December statement N26)

Best regards

Unresolved

€2,998

Acount Blocked No Withdrawal

Last week i Register at this casino/sports book and made a few deposits that i lost, on my last deposit (905Euros Total) i manage to win a litle and get my balance up to 2000€ that requested a withdrawal, They instantlty blocked my account because they need documents to verify the account, documents that i send, and on saturday my account was verified and unlocked and all was good i was waiting for my withdrawal, in the next day my account was Blocked again, i instantly contact costumer support, if before they reply within minutes, now completly ignore my emails, and dosent reply to me, now im out of my deposit money and without my withdrawal , and all i get from CS is vague replys without sense. Im starting to think that this was a very bad choise to play there i dont think i will be paid ever

Rejected

€2,000