Delay to refund winnings back to account

Dear Askgambler,
I’m writing to you regarding an unpleasant situation I’m experiencing on a well known betting platform: betworld.com.
On December 4th 2020 I requested a withdrawal through MasterCard Circuit equal to the sum of 3000€ that I’ve never received.
I immediately asked for information to betworld assistance and they guaranteed they made the payment regularly.
At that point I contacted my bank, they replied they could see the instance of payment, which however appears rejected on 11th of December, since betworld used a method to send the money not supported by my bank.
They also stated that the money has never left betworld.com since the system of my bank never confirmed the transaction.
They further explained that in these cases MasterCard blocks the sum for seven days at the end of which immediately recredits to the sender.
I tried to contact betworld multiple time without success. They keep asking me the ARN code of said transaction that anyone can't provide me since the transaction never took place.
I asked an acquittance from their part but they only provided a screenshot of their dashboard which marks the payment as “issued” which per se proofs nothing.
They also keep delaying my claim asking to wait indefinitely until the money appears on their accounts.
It’s been more than one month, no transaction needs that much time to be completed.
I kindly ask you to intercede for me since my requests now are being ignored.

If you need any additional detail feel free to contact me.
Thank you in advance for your assistance.

Summing up:

- 4/12/2020 withdrawal request 3000 € (Annex A)
- 18/12/2020 I ask for assistance and forwarding of payment screens provided by Betworld to N26 (attachment B)
- 19/12/2020 N26 asks for the ARN code, which world never wanted to provide me (attachment C-D)
- in the meantime I also tried to contact mastercard, which says it cannot intervene for these problems
- 31/12/2020 N26 announces that the withdrawal has been reversed (attachment E)
- to date it is not yet known where my money is (attachment F: December statement N26)

Best regards

Hi my name is Adriano < surname removed > I am costumer of betworld from several months and made lots of deposits and payouts and never have any problems with them. But today i was playing since morning and i have won several times and made some payout requests but after a while i keep playing and i cancel some pending payouts to continue playing. In the afternoon i was playing gonzo's quest slot and I have required a payout of 2000€ and continue playing with the remain money that I have in my account. Suddenly the 2000€ appeared on my available balance and I tought that the casino site were having any problem so I exit the game and made the request again. After 5 minutes the same thing happened and I decided to log out and refresh the browser. When I try to log on again I can't because says that my username or password were wrong. I don't have changed my password and now I don't have access to my account Can you please say to me what's happening? I'm very worried about this and I have 2200€ of balance Please give me an answer the most quickly possible

Last week i Register at this casino/sports book and made a few deposits that i lost, on my last deposit (905Euros Total) i manage to win a litle and get my balance up to 2000€ that requested a withdrawal, They instantlty blocked my account because they need documents to verify the account, documents that i send, and on saturday my account was verified and unlocked and all was good i was waiting for my withdrawal, in the next day my account was Blocked again, i instantly contact costumer support, if before they reply within minutes, now completly ignore my emails, and dosent reply to me, now im out of my deposit money and without my withdrawal , and all i get from CS is vague replys without sense. Im starting to think that this was a very bad choise to play there i dont think i will be paid ever