Complaint #8 BETVIBE Casino

My withdrawal not received and closed my account

By damsd3651

10 months ago

Hello team my name is < first name removed > and I had made a withdrawal in Betvibe on 14/08/2025 and Amount: 1,00,000 Rupees and without sending my withdrawal into my bank account and they immediately closed my account and I can't understanding why these people closed my account and not given my withdrawal money and there is still balance nearly 8700 rupees in my gaming account and so please solve my issue and I don't know why these people selfish if we won the money and I had sent them emails but they are not responding and customer support is irresponsible so please solve my issue and allow my withdrawal

< personal information removed >

Withdraw Amount: 1,00,000 rupees

Withdraw Transaction id: 1405475410091048960

Withdraw Date: 14/08/2025 and time: 2:27 PM

Disputed Casino BETVIBE Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BETVIBE Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

BETVIBE Casino

• Representative

9 months ago

Hello all,

Following a detailed investigation, we confirm that the player’s account has been permanently closed due to violations of our platform's Terms & Conditions, specifically:

Clause 11.4 – "Registering your account under a name that does not correspond to the financial or bank account and/or credit/debit card(s) used for deposits."

Clause 11.5 – "Providing false, incomplete, or misleading information when creating your account. Additionally, providing any document that has been altered, forged or ingenuine."

As outlined in our Terms & Conditions, and as a result of the above:

"If evidence suggests involvement in any prohibited actions, BETVIBE reserves the right to withhold all or part of your account balance, recover deposits, and void winnings associated with these activities. Furthermore, BETVIBE may share your details with applicable regulatory authorities, governing bodies, or relevant third parties."

These are serious breaches of our rules, which are in place to ensure the integrity and security of the platform for all users. The decision to close the account is final and fully aligned with our Terms & Conditions: https://betvibe.in/help/terms-and-conditions

Thank you for your understanding.

AskGamblers

• Support Team

9 months ago

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

10 months ago

Dear BETVIBE Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BETVIBE Casino Complaint Stats

Resolved 3 / 3

Avg. Amount N/A

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (255)

BETVIBE Casino Complaints

See all complaints for this casino

Imposing new wagering conditions after bonus completion and wantedly delaying withdrawals

I deposited INR 200,000 on BetVibe and received a bonus of INR 120,041. The wagering requirement was 15× the deposit and bonus amount, which I fully completed on 19 January 2026.
After completing the wagering, BetVibe successfully processed my first withdrawal of INR 300,000, confirming that the bonus conditions were fulfilled and my balance was eligible for withdrawal.
However, after this, further withdrawals were delayed or blocked. Each time, the withdrawal was processed only after contacting my VIP manager.
My VIP manager then started imposing additional wagering requirements that are not stated in BetVibe’s public Terms and Conditions. These included demands such as wagering INR 50,000,000 daily, 1-hour betting challenges, specific bet structures, and threats that my balance could be reduced to zero if I did not continue gambling.
BetVibe live chat support later confirmed in writing that my entire balance is withdrawable and that the only restriction is a daily withdrawal limit. This directly contradicts the statements made by the VIP manager.
BetVibe keeps changing conditions after the bonus wagering has already been completed and after withdrawals have already been processed, which is unfair and misleading.
I am requesting BetVibe to allow the withdrawal of my remaining balance without imposing any new or undocumented wagering conditions.

I am uploading the following Proofs

1)My wagering completed Proof Screen shot

2)Successful Withdrawal Screen shot after completion of Bonus Wagering

3)Withdrawal Delays by Vip Manager

4)Vip Manager Pressuring and giving daily Impossible Wagering Conditions
And threating my Balance will become zero

5)Live Support Confirming my Available Balance and Confirming that I can withdraw all the available Balance

Resolved

Not allowing me to close my account

Hi AskGamblers,

I've been playing with betvibe for the last few months. I am addicted to gambling and so I asked betvibe live chat to close my account or self-exclude me permanently. They have asked me to send mail to my account manager.

I have sent an email to my account manager to close my account.

But still I didn't get any reply from them.

They are also not providing a self-exclusion option on the website.

I am attaching the screenshots from livechat and email sent to the account manager.

Resolved