Complaint #6 BETVIBE Casino

Not allowing me to close my account

By kvranapratap

10 months ago

Hi AskGamblers,

I've been playing with betvibe for the last few months. I am addicted to gambling and so I asked betvibe live chat to close my account or self-exclude me permanently. They have asked me to send mail to my account manager.

I have sent an email to my account manager to close my account.

But still I didn't get any reply from them.

They are also not providing a self-exclusion option on the website.

I am attaching the screenshots from livechat and email sent to the account manager.

Disputed Casino BETVIBE Casino

Reason Self-exclusion

Discussion

AskGamblers

• Support Team

10 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

kvranapratap

10 months ago

Yes My account is closed today.
Please mark compliant as resolved.

AskGamblers

• Support Team

10 months ago

Dear @kvranapratap,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

BETVIBE Casino

• Representative

10 months ago

Dear friend,

Thank you for bringing this to our attention and for taking the important step to request account closure.

We can confirm that your account has been closed earlier as requested. Should you need to contact us in the future regarding account status or verification, our support team remains available to assist. At BETVIBE, we are committed to supporting responsible play and take all such requests seriously. If you need further assistance or information regarding safer gaming options, please do not hesitate to contact our support team.

Wishing you all the best going forward.

The BETVIBE Team

BETVIBE Casino Complaint Stats

Resolved 3 / 3

Avg. Amount N/A

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

BETVIBE Casino Complaints

See all complaints for this casino

Imposing new wagering conditions after bonus completion and wantedly delaying withdrawals

I deposited INR 200,000 on BetVibe and received a bonus of INR 120,041. The wagering requirement was 15× the deposit and bonus amount, which I fully completed on 19 January 2026.
After completing the wagering, BetVibe successfully processed my first withdrawal of INR 300,000, confirming that the bonus conditions were fulfilled and my balance was eligible for withdrawal.
However, after this, further withdrawals were delayed or blocked. Each time, the withdrawal was processed only after contacting my VIP manager.
My VIP manager then started imposing additional wagering requirements that are not stated in BetVibe’s public Terms and Conditions. These included demands such as wagering INR 50,000,000 daily, 1-hour betting challenges, specific bet structures, and threats that my balance could be reduced to zero if I did not continue gambling.
BetVibe live chat support later confirmed in writing that my entire balance is withdrawable and that the only restriction is a daily withdrawal limit. This directly contradicts the statements made by the VIP manager.
BetVibe keeps changing conditions after the bonus wagering has already been completed and after withdrawals have already been processed, which is unfair and misleading.
I am requesting BetVibe to allow the withdrawal of my remaining balance without imposing any new or undocumented wagering conditions.

I am uploading the following Proofs

1)My wagering completed Proof Screen shot

2)Successful Withdrawal Screen shot after completion of Bonus Wagering

3)Withdrawal Delays by Vip Manager

4)Vip Manager Pressuring and giving daily Impossible Wagering Conditions
And threating my Balance will become zero

5)Live Support Confirming my Available Balance and Confirming that I can withdraw all the available Balance

Resolved

My withdrawal not received and closed my account

Hello team my name is < first name removed > and I had made a withdrawal in Betvibe on 14/08/2025 and Amount: 1,00,000 Rupees and without sending my withdrawal into my bank account and they immediately closed my account and I can't understanding why these people closed my account and not given my withdrawal money and there is still balance nearly 8700 rupees in my gaming account and so please solve my issue and I don't know why these people selfish if we won the money and I had sent them emails but they are not responding and customer support is irresponsible so please solve my issue and allow my withdrawal

< personal information removed >

Withdraw Amount: 1,00,000 rupees

Withdraw Transaction id: 1405475410091048960

Withdraw Date: 14/08/2025 and time: 2:27 PM

Resolved