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Imposing new wagering conditions after bonus completion and wantedly delaying withdrawals


4 months ago
I deposited INR 200,000 on BetVibe and received a bonus of INR 120,041. The wagering requirement was 15× the deposit and bonus amount, which I fully completed on 19 January 2026.
After completing the wagering, BetVibe successfully processed my first withdrawal of INR 300,000, confirming that the bonus conditions were fulfilled and my balance was eligible for withdrawal.
However, after this, further withdrawals were delayed or blocked. Each time, the withdrawal was processed only after contacting my VIP manager.
My VIP manager then started imposing additional wagering requirements that are not stated in BetVibe’s public Terms and Conditions. These included demands such as wagering INR 50,000,000 daily, 1-hour betting challenges, specific bet structures, and threats that my balance could be reduced to zero if I did not continue gambling.
BetVibe live chat support later confirmed in writing that my entire balance is withdrawable and that the only restriction is a daily withdrawal limit. This directly contradicts the statements made by the VIP manager.
BetVibe keeps changing conditions after the bonus wagering has already been completed and after withdrawals have already been processed, which is unfair and misleading.
I am requesting BetVibe to allow the withdrawal of my remaining balance without imposing any new or undocumented wagering conditions.


I am uploading the following Proofs

1)My wagering completed Proof Screen shot

2)Successful Withdrawal Screen shot after completion of Bonus Wagering

3)Withdrawal Delays by Vip Manager

4)Vip Manager Pressuring and giving daily Impossible Wagering Conditions
And threating my Balance will become zero


5)Live Support Confirming my Available Balance and Confirming that I can withdraw all the available Balance
Disputed Casino BETVIBE Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that BETVIBE Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name
Hello,

Following a full review, the player was found to be in breach of BETVIBE’s Promotional and General Terms & Conditions, specifically clauses 6.4 and 6.5 of Promotional Terms & Conditions plus 2.9 and 2.10 of General Terms & Conditions. In line with these rules, BETVIBE is entitled to forfeit bonus-related funds and any winnings derived from such activity. The decision was taken in accordance with our published Terms & Conditions and was communicated to the player.

All withdrawals were processed within the standard timeframe stated on our website in clause 4.2.6 of General Terms & Conditions.

Kind regards,
BETVIBE Team
User name

Dear all,

This complaint has been reopened as per BETVIBE Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

User name

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the BETVIBE Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

BETVIBE Casino Complaint Stats

Resolved 3 / 3
Avg. Amount N/A
Avg. Complaint Duration 4 days
Avg. Response Time 2 days
Daily-Freespins
COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (255)

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