Complaint #26 BETVIBE Casino

Complaint against BetVibe for account closure and unpaid balance of 40000

By pstarid20

1 week ago

I am filing this complaint against BetVibe regarding the closure of my account and the non-payment of my remaining balance of approximately ₹39,000.

BetVibe closed my account without paying the balance that was available in my account. I have already contacted BetVibe by email and clearly informed them that if any additional verification or documentation is required, I am fully willing to cooperate and complete the verification process.

Despite my willingness to provide any required information, my account remains closed and my ₹39,000 balance has not been paid to me.

I request ask Gambler to investigate this matter and assist me in recovering my legitimate account balance from BetVibe. I am also willing to provide screenshots, transaction records, emails, account details, and any other documents required to support my complaint.

Amount disputed: ₹39,000
Operator: BetVibe
Issue: Account closed and balance not paid
Resolution requested: Payment of my outstanding ₹39,000 balance after completion of any reasonable verification required.

I request BetVibe to provide a clear explanation for the account closure and the reason for withholding my balance. If additional verification is genuinely required, I am ready to complete it.

Disputed Casino BETVIBE Casino

Reason Declined payment

Amount ₹39000

Discussion

AskGamblers

• Support Team

1 week ago

Dear BETVIBE Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BETVIBE Casino Complaint Stats

Resolved 3 / 4

Avg. Amount $102

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

BETVIBE Casino Complaints

See all complaints for this casino

Imposing new wagering conditions after bonus completion and wantedly delaying withdrawals

I deposited INR 200,000 on BetVibe and received a bonus of INR 120,041. The wagering requirement was 15× the deposit and bonus amount, which I fully completed on 19 January 2026.
After completing the wagering, BetVibe successfully processed my first withdrawal of INR 300,000, confirming that the bonus conditions were fulfilled and my balance was eligible for withdrawal.
However, after this, further withdrawals were delayed or blocked. Each time, the withdrawal was processed only after contacting my VIP manager.
My VIP manager then started imposing additional wagering requirements that are not stated in BetVibe’s public Terms and Conditions. These included demands such as wagering INR 50,000,000 daily, 1-hour betting challenges, specific bet structures, and threats that my balance could be reduced to zero if I did not continue gambling.
BetVibe live chat support later confirmed in writing that my entire balance is withdrawable and that the only restriction is a daily withdrawal limit. This directly contradicts the statements made by the VIP manager.
BetVibe keeps changing conditions after the bonus wagering has already been completed and after withdrawals have already been processed, which is unfair and misleading.
I am requesting BetVibe to allow the withdrawal of my remaining balance without imposing any new or undocumented wagering conditions.

I am uploading the following Proofs

1)My wagering completed Proof Screen shot

2)Successful Withdrawal Screen shot after completion of Bonus Wagering

3)Withdrawal Delays by Vip Manager

4)Vip Manager Pressuring and giving daily Impossible Wagering Conditions
And threating my Balance will become zero

5)Live Support Confirming my Available Balance and Confirming that I can withdraw all the available Balance

Resolved

My withdrawal not received and closed my account

Hello team my name is < first name removed > and I had made a withdrawal in Betvibe on 14/08/2025 and Amount: 1,00,000 Rupees and without sending my withdrawal into my bank account and they immediately closed my account and I can't understanding why these people closed my account and not given my withdrawal money and there is still balance nearly 8700 rupees in my gaming account and so please solve my issue and I don't know why these people selfish if we won the money and I had sent them emails but they are not responding and customer support is irresponsible so please solve my issue and allow my withdrawal

< personal information removed >

Withdraw Amount: 1,00,000 rupees

Withdraw Transaction id: 1405475410091048960

Withdraw Date: 14/08/2025 and time: 2:27 PM

Resolved

Not allowing me to close my account

Hi AskGamblers,

I've been playing with betvibe for the last few months. I am addicted to gambling and so I asked betvibe live chat to close my account or self-exclude me permanently. They have asked me to send mail to my account manager.

I have sent an email to my account manager to close my account.

But still I didn't get any reply from them.

They are also not providing a self-exclusion option on the website.

I am attaching the screenshots from livechat and email sent to the account manager.

Resolved