Complaint #26 Bettilt Casino

Withdrawal window bugged

By c0nfusedSLOTS

6 years ago

Message on forum

Hi! When I'm trying to make a withdraw I use the Visa/Mastercard method (same as I used to deposit) but it looks like this:
https://imgur.com/a/xkyGMlk

I've spoken with a few different people in the live chat who asked me to clear cache/cookies, which I've done and nothing's changed. They also asked me to just enter my card number in the window you see.

I've also tried withdrawing on both PC and Android but it's the same issue.

Has anyone else encountered this bug and if yes, did you resolve it?
Also, is there any other way I can get the casino to send my money, like providing them with bank details etc?

Kind regards,

/ Christian

Disputed Casino Bettilt Casino

Reason Software glitch

Discussion

AskGamblers

• Support Team

5 years ago

Dear @c0nfusedSLOTS,

AskGamblers Complaints Team kindly asks you provide the correct link to the casino so that the issue can be checked and fixed.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

Bettilt Casino

• Representative

5 years ago

Hello Dear Askgamblers,

We couldn't open the https://imgur.com/a/xkyGMlk for check the issue.
Could you please request customer, to send us the correct link and then, we can check what the issue and fixed it.

Thank you!

AskGamblers

• Support Team

5 years ago

Dear all,

This complaint has been reopened as per {{casino}} request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Bettilt Casino Complaint Stats

Resolved 9 / 12

Avg. Amount $1,990

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Bettilt Casino Complaints

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I hope this message finds you well. I would like to report an urgent problem related to a transaction between Binance and Bettilt.

Recently, I kept in touch with the technical support of both platforms to resolve an issue about a transaction. I was able to confirm that the transaction was successfully completed on Binance, as evidenced by screenshots I have.

However, the corresponding amount was not credited to my Bettilt account. Attached to this message, I send the photos as proof of this situation, in the hope that we can resolve this issue promptly.

Thank you in advance for your attention and collaboration in solving this problem. I am available to provide any additional information that may be necessary.

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Bettilt reopened a permanently closed account by addiction

On 3rd April 2020 my account was "permanently closed without any chances of reopening" - their words - after my appeal to close my account due to gambling addiction.

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Withdrawals cannot not be completed

Hello, I have tried now numerous times to make a withdrawal from my verified account ( there is even a selfie). The problem is that all my efforts to withdraw are either declined or they show up as completed and I have not received the money then it is refunded back in my account and it does not show up in transactions. Support and email help explains it with invalid IBAN numbers. I tried both my banks IBANs and it is the same issue every time despite that my IBANs work everywhere else. Bettilt says that I should contact my bank which I did and the bank says the issue is on Bettilt's end.

I also tried other withdrawal methods and they don't work. Their most common explanation is ''Provider issue'' and that I should make another withdrawal but the result is always the same.

So the common course of the events is :

1) I make a withdrawal which is declined or shows up as completed,

2) I have not received anything and ask what is the problem and they come up with the excuse of provider issues and refund the money in my Bettilt account and ask to make another withdrawal,

3) this happens again and again.

And now I have some bonus which I do not want on my account that they wont remove and this is blocking me from making another withdrawal.