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Bettilt Casino - Withdrawal window bugged

REJECTED
Complaint Info
Disputed casino Bettilt Casino
Reason Software glitch
Posted on May 24, 2020

Hi! When I'm trying to make a withdraw I use the Visa/Mastercard method (same as I used to deposit) but it looks like this:
https:­//i­mgu­r.c­om/­a/x­kyGMlk

I've spoken with a few different people in the live chat who asked me to clear cache/cookies, which I've done and nothing's changed. They also asked me to just enter my card number in the window you see.

I've also tried withdrawing on both PC and Android but it's the same issue.

Has anyone else encountered this bug and if yes, did you resolve it?
Also, is there any other way I can get the casino to send my money, like providing them with bank details etc?

Kind regards,

/ Christian

AskGamblers
Posted on June 19, 2020

Dear all,

This complaint has been reopened as per {{casino}} request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on June 19, 2020

Hello Dear Askgamblers,

We couldn't open the https:­­//­i­m­gu­­r.c­­om­/­a­/x­­kyGMlk for check the issue.
Could you please request customer, to send us the correct link and then, we can check what the issue and fixed it.

Thank you!

AskGamblers
Posted on June 19, 2020

Dear @c0nfusedSLOTS,

AskGamblers Complaints Team kindly asks you provide the correct link to the casino so that the issue can be checked and fixed.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

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