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Bettilt Casino - Deposit of 100 euros still missing

RESOLVED

Complaint Info

Disputed casino

Bettilt Casino

Amount

€ 100

wms Finland Message
Posted on April 24, 2020

Dear Bettilt and Askgamblers team,

I made a deposit of 100 euros with Trustly on 15.4.2020 but my deposit got stuck and is now missing from my account. At the time of writing this, I have waited 8 days payments department to fix this issue.

I have sent all the proof of the payment to the support team. I also contacted Trustly and they replied back with the following statement, what I have sent to support already:

The transaction with the reference RF3731244465027 is a successful payment to G2A.com and they received the funds on 2020-04-15 at 07:33. For further information about this payment or if you wish to request a refund, you can contact G2A with the reference 634e6a­aa-­3b3­2-4­d06­-8c­7a-­55b­02a­e6fae5.

Payments can be a very complex thing and there are other parties involved. I opened this complaint in good faith because of the lack of communication from the payments team. Live chat cannot really help me with my case and give automatic responses like "We noticed that you send an e-mail and your request has been forwarded to the department responsible, you will be notified as soon as the process is completed."

I know that by working together we can fix this issue!

wms Finland Message
Posted on April 27, 2020

Dear Bettilt and Askgamblers team,

Bettilt manually added the deposit to my account and as compensation told me that if the money arrives in my account I could keep that.
The case was very well handled with professionalism and with a "customer first" mindset.

The complaint is resolved and can be closed as resolved.

AskGamblers
Posted on April 27, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Bettilt Casino Complaints

  • 9 of 10 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 2,386 USD avg amount

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