Complaint #36 Bettilt Casino

Bettilt reopened a permanently closed account by addiction

By Jorge J.

4 years ago

On 3rd April 2020 my account was "permanently closed without any chances of reopening" - their words - after my appeal to close my account due to gambling addiction.

They violated their terms reopening my account that was permanently closed.

On 17th November 2021 my account was reopened ( I tried to access and it went through) and I was able to deposit over 3000€. I can't withdraw my money or contact Bettilt. They blocked the chat support for me and every ticket I create through email is immediately closed with no answers to my questions.

I'm attaching proof of account closure in 2020 and a successful deposit in 2021.

Thanks

Disputed Casino Bettilt Casino

Reason Account closure

Amount €3000

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

We regret to inform you that following the casino's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved.

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

Bettilt Casino

• Representative

4 years ago

Dear ANTONIOSOUEU,

Please note that your case is being handled with our licence, therefore you should await their response.

Thank you.

antoniosoueu

• Portugal

4 years ago

Dear Bettilt Casino,

Can you please just check the Ticket #XOSFI where you clearly stated that my account "dypxxxxxge@xxxx.com" had been terminated, on 31 March 2020? I'm asking for a full refund of my deposits after that day asap.

AskGamblers

• Support Team

4 years ago

Dear Bettilt Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

Bettilt Casino Complaint Stats

Resolved 9 / 12

Avg. Amount $1,990

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Bettilt Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 7 out of 7 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

Bettilt Casino Complaints

See all complaints for this casino

Urgent Assistance Uncredited Transaction Issue with Bettilt

Dear Abudantia B.V.,

I hope this message finds you well. I would like to report an urgent problem related to a transaction between Binance and Bettilt.

Recently, I kept in touch with the technical support of both platforms to resolve an issue about a transaction. I was able to confirm that the transaction was successfully completed on Binance, as evidenced by screenshots I have.

However, the corresponding amount was not credited to my Bettilt account. Attached to this message, I send the photos as proof of this situation, in the hope that we can resolve this issue promptly.

Thank you in advance for your attention and collaboration in solving this problem. I am available to provide any additional information that may be necessary.

Sincerely,

Maria

Unresolved

Deposit amount 1400INR not credited

Hi Team, I registered first time on their bettlit casino platform on 24th January, 2024 and added ₹1400 on the same day through UPI method but that money has not been added to my casino account yet. When I sent the deposit slip to the company, they said that the payment has failed from their side but my payment was successfully sent to their account. I contacted my bank and they also said that the payment has been sent to the receiver's account. But since then, my deposit amount has not been credited to my casino account nor has the amount been confirmed by them. Please request you to deposit my deposit amount in my casino account. I have attached the necessary details below.

Unresolved

₹1,400

Withdrawals cannot not be completed

Hello, I have tried now numerous times to make a withdrawal from my verified account ( there is even a selfie). The problem is that all my efforts to withdraw are either declined or they show up as completed and I have not received the money then it is refunded back in my account and it does not show up in transactions. Support and email help explains it with invalid IBAN numbers. I tried both my banks IBANs and it is the same issue every time despite that my IBANs work everywhere else. Bettilt says that I should contact my bank which I did and the bank says the issue is on Bettilt's end.

I also tried other withdrawal methods and they don't work. Their most common explanation is ''Provider issue'' and that I should make another withdrawal but the result is always the same.

So the common course of the events is :

1) I make a withdrawal which is declined or shows up as completed,

2) I have not received anything and ask what is the problem and they come up with the excuse of provider issues and refund the money in my Bettilt account and ask to make another withdrawal,

3) this happens again and again.

And now I have some bonus which I do not want on my account that they wont remove and this is blocking me from making another withdrawal.