Complaint #30 Bettilt Casino

Not credited the deposit and not confirming that payment failed

By Greddy63

5 years ago

I initiated a deposit of Rs 2000 on October 14th. The bank says it is successfully paid. But customer support of Bettilt casino does not confirm the same. It is taking more than a week to verify that the payment failed.
I am not sure what’s the delay in verifying and confirming whether deposit received or failed,

Disputed Casino Bettilt Casino

Reason Amount not credited

Amount ₹2000

Discussion

AskGamblers

• Support Team

5 years ago

Dear @Greddy63,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bettilt Casino

• Representative

5 years ago

Hello,
Thank you for contacting us via https://www.askgamblers.com

Please note that the funds were credited manually into your account on the 09.11.20.
If you require further assistance you can contact the Support Bettilt via chat and email - [email protected].
Thank you for your understanding.

Best regards,
Bettilt Team

AskGamblers

• Support Team

5 years ago

Dear Bettilt Casino,

Please let us know if there are any updates regarding this ongoing complaint. Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Bettilt Casino

• Representative

5 years ago

Hello,
Thank you for contacting us via https://www.askgamblers.com

We inform that your deposit did not reach Bettilt yet. However, with the information that you provided, the situation was forwarded to the responsible department, in order to investigate the situation with the bank provider.
Please note that we are counting to receive a reply from the provider and you will be notified accordingly via email once we obtain an answer.
If you require further assistance you can contact the Support Bettilt via chat and email - [email protected].
Thank you for your understanding.

Best regards,
Bettilt Team

Bettilt Casino Complaint Stats

Resolved 9 / 12

Avg. Amount $1,990

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Bettilt Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 7 out of 7 complaints in this category have been resolved.

This operator's average complaint duration is 9 days, while the average duration across all operators is 8 days.

Bettilt Casino Complaints

See all complaints for this casino

Urgent Assistance Uncredited Transaction Issue with Bettilt

Dear Abudantia B.V.,

I hope this message finds you well. I would like to report an urgent problem related to a transaction between Binance and Bettilt.

Recently, I kept in touch with the technical support of both platforms to resolve an issue about a transaction. I was able to confirm that the transaction was successfully completed on Binance, as evidenced by screenshots I have.

However, the corresponding amount was not credited to my Bettilt account. Attached to this message, I send the photos as proof of this situation, in the hope that we can resolve this issue promptly.

Thank you in advance for your attention and collaboration in solving this problem. I am available to provide any additional information that may be necessary.

Sincerely,

Maria

Unresolved

Deposit amount 1400INR not credited

Hi Team, I registered first time on their bettlit casino platform on 24th January, 2024 and added ₹1400 on the same day through UPI method but that money has not been added to my casino account yet. When I sent the deposit slip to the company, they said that the payment has failed from their side but my payment was successfully sent to their account. I contacted my bank and they also said that the payment has been sent to the receiver's account. But since then, my deposit amount has not been credited to my casino account nor has the amount been confirmed by them. Please request you to deposit my deposit amount in my casino account. I have attached the necessary details below.

Unresolved

₹1,400

Bettilt reopened a permanently closed account by addiction

On 3rd April 2020 my account was "permanently closed without any chances of reopening" - their words - after my appeal to close my account due to gambling addiction.

They violated their terms reopening my account that was permanently closed.

On 17th November 2021 my account was reopened ( I tried to access and it went through) and I was able to deposit over 3000€. I can't withdraw my money or contact Bettilt. They blocked the chat support for me and every ticket I create through email is immediately closed with no answers to my questions.

I'm attaching proof of account closure in 2020 and a successful deposit in 2021.

Thanks

Unresolved

€3,000

Withdrawals cannot not be completed

Hello, I have tried now numerous times to make a withdrawal from my verified account ( there is even a selfie). The problem is that all my efforts to withdraw are either declined or they show up as completed and I have not received the money then it is refunded back in my account and it does not show up in transactions. Support and email help explains it with invalid IBAN numbers. I tried both my banks IBANs and it is the same issue every time despite that my IBANs work everywhere else. Bettilt says that I should contact my bank which I did and the bank says the issue is on Bettilt's end.

I also tried other withdrawal methods and they don't work. Their most common explanation is ''Provider issue'' and that I should make another withdrawal but the result is always the same.

So the common course of the events is :

1) I make a withdrawal which is declined or shows up as completed,

2) I have not received anything and ask what is the problem and they come up with the excuse of provider issues and refund the money in my Bettilt account and ask to make another withdrawal,

3) this happens again and again.

And now I have some bonus which I do not want on my account that they wont remove and this is blocking me from making another withdrawal.

Resolved

€3,700

Withdrawals getting declined again and again and again

I have now tried several times to make a withdrawal. I have gone through the extensive KYC process with documents,
selfie, and a phone call from Bettilt. After this, I made 4 attempts to make a withdrawal but they all get declined due to various reasons like, "incorrect data". I made sure all my inputted data was correct on the last withdrawal attempt but it got canceled again, this time with the reason "Payment delayed due sms" which I have no idea what it means.

Every time I contact the Live Chat I get the same answer every time, it's identical answers so probably copy/paste from some manual. Withdrawal to VISA is €500 per withdrawal so I have made 5 withdrawal request every time. Seeing other complaints here at askgamblers more have this problem with Bettilt Casino.

I have made a withdrawal request for BitCoin instead but this will most likely be declined as well due to it not being the same method as I used for deposit. Running out of options here and as of this issue i wouldn't recommend Bettilt as a good casino.

Resolved

€2,500

Canceling withdrawals all the time

Hello! I registered and played with bonus on Bettilt casino, cleared wagering and ended up with 1360 euros. I uploaded all the necessary documents for KYC and did verification call also so my account is verified. I did my deposit with VISA card and tried to do withdrawal 3 times with this method but they canceled all of them!

First they told i entered card info wrong and canceled payment, I tried second time and they canceled it again and told that i cant withdrawal more than 1000e in 1 time + card info is wrong. Third time they told again that my card number is wrong but it cant be because i checked its right so many times. After all of this i went to chat and they told I can try withdrawal with bank transfer, I did 2 withdrawals 900e + 460e. Three days later I got email and they told I cant do withdrawal with bank transfer if used credit card for deposit ! Why chat is telling me to do withdrawal with bank transfer if its not allowed?

I hope this case will be solved.

Resolved

€1,360