They don't want to verify me and declined withdrawal

Betmatch has had my account under verification for more than 14 days and I still cannot withdraw my money or use sportsbook betting.
I already submitted the requested documents. After about a week, they asked for additional verification again, which restarted or extended the process even more.
Support only gives generic answers like:
“Please wait”
“Verification times are individual”
“Repeated inquiries will not speed up the process”
Nobody gives me:
a timeframe,
a real explanation,
or the exact status of my review.
I also asked multiple times for:
the legal operating company,
license number,
and a direct regulator verification link.
Support avoided answering directly and only kept telling me to “scroll the website” even though I could not find any proper license number or verification page

I found this bookmaker on your website, registered and started playing in the casino and betting. After I placed a bet on Malaysia football, my bets won, but the bookmaker did not calculate them and closed the rest of the withdrawal. The support team said that I needed to go through verification, I sent all the documents they asked for, it took a very long time to go through verification, but I passed. The withdrawal was opened, but the bets were still not calculated, I was told that I needed to wait 3 years for the game to be verified. This is nonsense. I asked for a refund of the bet with a coefficient of 1, to which they replied that this would only happen after 3 years of verification. Not a bookmaker, but a disaster. How can such scammers be on your website? I trusted you.

they promise 15 minutes- max 2 hours…
they promise 15 minutes- max 2 hours for the withdraw to netteler.
I have been waiting for 3 days. 2025.03.17 I initiated two payments

-21 330 HUF
17 March 2025, 16:39

-22 500 HUF
17 March 2025, 17:57

no matter how many times I write to them they tell me to wait.

they look completely stupid.

they say. they use an external payment department.
they don't know how long.
and how long to wait. well i've been doing this for 3-4 days.
and they don't say anything about how long to wait. it's outrageous that they are cheating the customer because they can't resolve the payment.