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They don't want to verify me and declined withdrawal


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By Adam M.
7 months ago
The website is okay, and I had a good time playing. BUT!
I wanted to withdraw money, and they don't let me. (387.000 HUF!!!)
They don't want to verify my account, and ask for new and new documents. For 2 weeks now, they are sitting on my verification request.
I really wanted to continue playing here, but now I stopped completely until they do something.

They asks for documents that were already sent in...
They refuse to pay out my money.
Sad experience for me.

I'll update this if something happens. For now, I can't recommend depositing any money on their site.

Any idea how to make them complete my verification?
Disputed Casino BetMatch Casino
Amount Ft387000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
UPDATE: The verification is completed after nearly 3 weeks. After this I tried to withdraw and got the money to my bank account. Turned out to be a great story.
User name loyalty-level-2
Still nothing. No verification, no answers.
Can not access my own money.
What should I do?
User name

Dear BetMatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

BetMatch Casino Complaint Stats

Resolved 3 / 5
Avg. Amount $1,665
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

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